Firmwide AV Lead

| Chicago | Hybrid
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Firmwide AV Lead
222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn't a startup consulting firm, but we act like one. If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. We are a team of enthusiasts always focused on improving our execution and our stakeholders’ performance. Sound interesting? Then West Monroe Partners just might be the place for you

The Audio/Visual (AV) Lead within the Infrastructure and Operations team will be responsible for Firmwide AV solution. This individual will be the point of contact for all items related to the support of our AV and operational needs for the firm.

Our Engineer must have a passion for technical and business collaboration, and desires to ensure our partners have the tools that will allow them to best serve our customers each day. S/he is comfortable being a team player and a team leader, with the ability to respond calmly to high pressure situations and to professionally communicate with nontechnical staff, executives and vendors. This candidate will serve as a leader of our AV solutions and needs to be have a strong sense of urgency and a track record of pushing solutions from concept through to production and including ongoing operational support and system health management.

The primary focus will be end user support and management of all operational aspects of our firmwide AV solutions including Skype for Business and larger meeting support.

Key Responsibilities
* Accountable for highly available AV capabilities
* Focus on the AV “run” model; Research and recommend areas for improvements/efficiencies
* Leverages both internal and external resources in creating and/or supporting technical solutions
* Takes ownership for a successful service delivery—across functions, system development/IT, operations, and production support teams
* Be the customer champion, influencing other technology colleagues and vendors in ensuring customer satisfaction
* Serving as the internal Subject Matter Expert for AV and other collaborative technologies

Leadership & Communication
* Develop and drive the AV Roadmap, based on business objectives, competitive landscape, and resource constraints.
* Lead by example—as both the face of West Coast Support, as well as a member of Dedicated IT for West Monroe
* Work collaboratively with stakeholders to ensure the IT solutions delivered meet the needs of the business
* Work cross-functionally to ensure AV systems perform at a high level of quality and stability
* Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
* Analyze each specific request and determine the underlying problem and recommend proper solution.
* Understand and execute standard escalation procedures with tier two support.
* Strong communication skills to be able to work with employees to troubleshoot technical issues.

Execution
* Create and prioritize work queue—without requiring constant direction
* A high bar across the board - from your own contributions to the people you work with to the projects you work on
* Manage a multi-dimensional portfolio—often working through competing priorities
* Manage and facilitate teams, sharing knowledge across both teammates and end users
* Desire to learn - Learning and improving your craft is important for all of us, if you're constantly learning you're in a better position provide value and will keep our line partners focused on delivering the best solutions for our clients
* Set clear goals and envision / execute—both in support of your accountabilities, as well as the Dedicated AV strategy
* Experience servicing audiovisual systems including LCD/DLP/CRT projection systems, audio/video system controls and switches.
* Ability to trouble-shoot complex audio, video and control system problems is a must
* Experience or familiarity with Crestron and Trio Polycom conferencing, Skype for Business and BlueJeans.
* Experience with Mobile device support, laptop imaging, remote access support

Operations
* Work with the leadership team to proactively suggest, define, launch, and drive organizational and operational initiatives.
* Develop and execute executive level communications and messaging (including monthly operational reports, risk and issue analysis, and strategic presentations) to educate and influence key stakeholders
* Savvy with data - You know how to leverage data to make decisions
* Background in Windows client operating systems, standard desktop applications (i.e. Office, Internet Explorer, anti-virus tools), Windows Server Operating Systems, Active Directory, Exchange, desktop imaging, a plus
* Previous experience supporting MacBook (or other OS-related devices) a plus.

Qualification
* Bachelor’s degree in Computer Science, MIS, or equivalent required
* Excellent organizational, time-management, verbal and written communication skills
* 3-5 years customer service related experience
* 2-3 years working as a sole technical resource preferred
* 3-5 years hands on experience supporting Audio/Video/Collaborative technologies—namely any Polycom video conferencing systems

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

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Location

Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How does your team reward individual success?

We have this incredible platform called SHOUTOUT, where employees can showcase the great work they have done or worked on with a team. I love it because we can see all the kudos people give each other, and it makes me so happy!

Britt

Employer Brand Specialist

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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