Five9 Developer

| Chicago | Hybrid
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About Beyond Finance

Beyond Finance is committed to reducing the stress of customers facing the burden of debt. Our leadership team has extensive experience and expertise in the financial services and debt management marketplace. We are currently in the process of reimagining our technology platform and operational processes to emerge as a technology company providing debt management solutions to our customers. If we get it right, we’ll help free folks from debt and that’s a great reason to come to work everyday.

Hiring During the Pandemic

Beyond Finance is committed to employee health and safety. We’ve built and implemented a plan to conduct remote interviewing and onboarding. Although we’d like to get back to the office one day, we’re committed to doing so in a safe, responsible manner to ensure minimum risk for our employees and their families.

About the Role

We are seeking a Five9 Programmer/Developer to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective solutions to increase efficiency, reliability, and integration of our services and operations. You will work daily in a semi-autonomous environment where fast prototyping emerging technologies to solve industry-related problems is the rule.


What You'll Do

Five9 Programmer will be lead programmer for all Five9 integrations, applications, call routing, reporting. The individual must be an expert using Five9, API, commands, and have programmatically integrated with databases, CRM and third-party applications. Five9 programmers will be required to create application -to -application integration with SQL Server, AWS Applications, Salesforce and EllieMae Velocify. The individual will be an expert with Five9 scripting, debugging and security. This is not a Five9 administration position, but a programing role focused on Five9 integration and enhancements

Required Experience

  • Five9 Computer Telephony Integration (CTI) web services API
  • Configuration Web Services API
  • Reporting Web Services API
  • Statistical Web Services API
  • Experience with Five9 connectors to provide real time data access during a call
  • Experience with Pre-Packaged CRM Integrations such as
  • Salesforce
  • Velocify/Leads 360
  • Netsuite
  • More than two years of experience in Five9 programming using a scripting language. Experience in software development and scripting is required.
  • Knowledge of out of the box reports for Queues, Agents, Interactions, Campaigns, IVR Scripting, List Reports, Contacts, Do Not Call, Worksheets and custom report creation

 Would like to see

  • Experience with open-source technologies and cloud services (AWS)
  • Experience in working with Selenium or equivalent for automation and configuration.
  • Strong communication skills and ability to explain protocol and processes with team and management.
  • Stellar troubleshooting skills with the ability to spot issues before they become problems.
  • Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
  • Time and project management skills, with the capability to prioritize and multitask as needed.

 

Why join us?

We are looking for great people to join our fast-paced, growing, and innovative business and make a positive impact.

We offer:

  • Flexible PTO
  • 401k with company match
  • Health, dental, vision, and commuter benefits

More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class Financial Technology company that loves what we do…and we have fun doing it!


*Beyond Finance is an equal opportunity Employer*

Under the California Consumer Privacy Act (“CCPA”), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement. 


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedshiftDatabases
    • LookerDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • Heap AnalyticsAnalytics
    • TableauAnalytics
    • Google OptimizeAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative CloudDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • Monday.comManagement
    • WordpressCMS
    • SalesforceCRM
    • VelocifyCRM
    • MaropostEmail
    • Google AdsLead Gen
    • Bing AdsLead Gen
    • Facebook AdsLead Gen
    • DisplayLead Gen

Location

Our offices are located right in the heart of downtown Chicago, overlooking the river and its historic surrounding architecture. Accessible by CTA and Metra, our building hosts a fitness center, private lounge areas, and indoor bicycle parking, all free for employees.

An Insider's view of Beyond Finance

How would you describe the company’s work-life balance?

Everyone at Beyond is hard-working, smart, and gets the job done. Because of that, there's a lot of trust when it comes to taking the time off we need. Leadership offers a generous PTO plan to support wellness and growth outside of work, and everyone encourages each other's non-work hobbies and interests through Slack channels and coffee chats!

Abby

Senior Director of Analytics

What does your typical day look like?

I love working at Beyond Finance as I get to have flexibility in my schedule. I work with some of the most talented people in Chicago, which drives me to produce high quality of work and results. It's great to work with a team that listens to an idea and gives constructive feedback on it.

Shyam

Lead SDET

How does the company support your career growth?

I'm always encouraged to take on new and progressively more challenging projects. In my time at Beyond Finance, I have found that the leadership team is not only genuinely interested in my career goals, but that they actively seek to support them.

Andrea

Software Engineer

How do you empower your team to be more creative?

Everyone has total ownership over their work and ultimately has to decide the best way to accomplish their objectives. I encourage my team to use all the resources they have available to them - internally and externally - to reach the best end state.

Susan

SVP Marketing and Analytics

How does your team reward individual success?

One of the things that I really appreciate about Beyond is that as I've had the chance to succeed in different roles, the team continues to challenge me in different ways. I think that as a result, I've been rewarded with the opportunity to work on increasingly harder problems, while also being given more ownership over the direction of my work.

Andrew

Senior Manager, Strategy & Analytics

What are Beyond Finance Perks + Benefits

Beyond Finance Benefits Overview

Beyond Finance offers competitive compensation, paid medical insurance and a 401k match.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Beyond provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
In an effort to keep our employees safe during the current health crisis, our Chicago team is currently working remotely.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Employees are eligible for medical, dental and vision on the first of the month after 30 days of employment.
Life insurance
Wellness programs
Mental health benefits
We are proud to provide a free, confidential employee assistance program (EAP) dedicated to supporting the emotional health and well-being of our employees and their families.
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave Benefits
Childcare benefits
Beyond employees are able to contribute to a Dependent Care FSA to cover eligible dependent care expenses.
Generous parental leave
We provide up to 3 weeks of paid parental leave to employees who give birth to a child, committed partners of someone who gave birth, and parents who adopt, foster or become parents through surrogacy.
Vacation & Time Off Benefits
Paid holidays
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beyond Finance keeps a stocked kitchen full of snacks, tea and coffee.
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

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