Five9 Developer
About Beyond Finance
Beyond Finance is committed to reducing the stress of customers facing the burden of debt. Our leadership team has extensive experience and expertise in the financial services and debt management marketplace. We are currently in the process of reimagining our technology platform and operational processes to emerge as a technology company providing debt management solutions to our customers. If we get it right, we’ll help free folks from debt and that’s a great reason to come to work everyday.
Hiring During the Pandemic
Beyond Finance is committed to employee health and safety. We’ve built and implemented a plan to conduct remote interviewing and onboarding. Although we’d like to get back to the office one day, we’re committed to doing so in a safe, responsible manner to ensure minimum risk for our employees and their families.
About the Role
We are seeking a Five9 Programmer/Developer to support Beyond Finance’s ambitious growth. You will provide strategic, innovative, and cost-effective solutions to increase efficiency, reliability, and integration of our services and operations. You will work daily in a semi-autonomous environment where fast prototyping emerging technologies to solve industry-related problems is the rule.
What You'll Do
Five9 Programmer will be lead programmer for all Five9 integrations, applications, call routing, reporting. The individual must be an expert using Five9, API, commands, and have programmatically integrated with databases, CRM and third-party applications. Five9 programmers will be required to create application -to -application integration with SQL Server, AWS Applications, Salesforce and EllieMae Velocify. The individual will be an expert with Five9 scripting, debugging and security. This is not a Five9 administration position, but a programing role focused on Five9 integration and enhancements
Required Experience
- Five9 Computer Telephony Integration (CTI) web services API
- Configuration Web Services API
- Reporting Web Services API
- Statistical Web Services API
- Experience with Five9 connectors to provide real time data access during a call
- Experience with Pre-Packaged CRM Integrations such as
- Salesforce
- Velocify/Leads 360
- Netsuite
- More than two years of experience in Five9 programming using a scripting language. Experience in software development and scripting is required.
- Knowledge of out of the box reports for Queues, Agents, Interactions, Campaigns, IVR Scripting, List Reports, Contacts, Do Not Call, Worksheets and custom report creation
Would like to see
- Experience with open-source technologies and cloud services (AWS)
- Experience in working with Selenium or equivalent for automation and configuration.
- Strong communication skills and ability to explain protocol and processes with team and management.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as needed.
Why join us?
We are looking for great people to join our fast-paced, growing, and innovative business and make a positive impact.
We offer:
- Flexible PTO
- 401k with company match
- Health, dental, vision, and commuter benefits
More importantly, our team spirit and culture are what really sets us apart as a company. We’re a world-class Financial Technology company that loves what we do…and we have fun doing it!
*Beyond Finance is an equal opportunity Employer*
Under the California Consumer Privacy Act (“CCPA”), Beyond Finance is informing California residents who are our job applicants, contractors or prospective employees (together “job applicants”) about the categories of personal information we collect about you and the purposes for which we will use this information. This notice and our Privacy Policy contain important information relating to the CCPA and apply only to personal information that is subject to the CCPA. Please see our website for the full CCPA statement.