Implementation Consultant

| Chicago

We’re adding to our Implementation team at Signal. We’re looking for a strong Implementation Consultant who is creative, thorough and sharp as a tack to drive adoption of our products and services. An Implementation Consultant will serve as the technical and Signal product expert for our most strategic global brand and agency customers.

Our Implementation Consultants are unique problem solvers capable of leveraging their technical skills to solve challenging business problems. If you are passionate about making customers happy, have experience implementing technologies in the digital marketing and/or ad tech industries, and want to continue to learn new technologies, keep reading.

So, what would you be doing?

  • Align customer goals with Signal use cases, develop technical project plans and scope implementation requirements to help them meet these goals.
  • Lead and educate customers during the initial implementation of Signal's Identity Solution and Platform
  • Provide dedicated support to strategic customers, offering hands-on technical assistance to drive the collection, connection and activation of web, mobile and offline data.
  • Work with customer partners to setup API calls to facilitate data collection and write JavaScript/jQuery functions to integrate and activate customer data.
  • Empower customers through training on advanced aspects of product use.
  • Be an expert in digital marketing data collection and the technical underpinnings of the ad tech industry.
  • Form close relationships with our customers and deliver a seamless experience through all phases of the customer engagement.
  • Innovate current processes and proactively create new practices to improve the quality of the support we provide.
  • Identify new product opportunities based on customer feedback.

What do we need from you?

  • 3+ years experience working in the online advertising/marketing space (DMP/DSP/ESP/RTB/Attribution/Ad Servers) with experience supporting the technical needs of customers.
  • You will be learning how to work with technologies such as JavaScript/jQuery/HTML/AJAX and APIs/SDKs et cetera, et cetera, et cetera! You do not need to be a developer, but you have to be able to understand how to work with these languages.
  • Excellent written and verbal communication skills.
  • Analytical and problem solving skills. Geek out over hunting out inefficiencies and iterating over a solution.
  • You know your audience and can communicate appropriately; effectively translating technical ideas to non-technical people and vice versa.
  • You have demonstrated the ability to embrace and tackle new technologies in your current and/or previous roles. You love to learn new technologies – no, really!
  • You are service-oriented, have fantastic people skills, are charismatic, and find satisfaction in helping others.
  • You can operate with a sense of urgency and are great at analyzing, prioritizing and using your creativity to resolve issues and find solutions.
  • You have a strong point of view and are truly passionate about the ad tech space.
  • It’s all in the details - you have a keen eye for them and care deeply about consistency and quality.

Bonus points for:

  • Experience working with JavaScript/jQuery/HTML/AJAX and APIs/SDKs.
  • Strong technical writing skills, including creation of training materials and presentations to clients.

In addition to the specifics of this job, we’re looking for Signalites that fall in love with new ideas, can’t stop learning, and are pretty nice, too. You understand that even the most fun kind of work is work, consider putting in the hours as an obvious necessity, and easily deal with change. You think well beyond what is asked of you, and live and breathe the minutiae of the work.

What’s in it for you:

You will work with others who value culture and treating one another like adults. To support this we offer a competitive salary/bonus with great benefits, like: unlimited PTO, 401k, health/dental/vision, STD/LTD, snacks, parental leave, Hack Weeks, great colleagues.

How to apply:

Interested? Well, send your resume via the link below. The company and team we’re building is important to us, so include a note explaining what you’ve been doing and why you’d make a great addition to our team. Be yourself. We will only respond to people who meet qualifications and on whom we develop a professional crush.

About us: 

Signal is the first and only Customer Identity Solution for the enterprise. Signal’s platform offers an independent identity solution for brands that transforms the customer experience by connecting an always-active profile to customer engagements across all human, physical, and digital touchpoints.

Today, Signal’s technology runs on more than 45,000 digital properties in 158 countries. The platform facilitates billions of data requests monthly, supporting top brands around the world that generate more than $1.5 trillion in commerce, including Allstate, Audi, Crate & Barrel, JetBlue Airways, Starcom MediaVest Group, Starwood Hotels and Resorts, and many more.

Signal has been recognized with numerous awards and honors, including being named one of the fastest growing companies on the 2015, 2016, & 2017 Inc. 500 lists. Visit www.signal.co to learn more and follow Signal on LinkedIn, YouTube and Twitter.

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Signal are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status.

Read Full Job Description

Location

Overlooking the Chicago River right in the heart of the Loop.
222 N LaSalle Street, Chicago, IL 60601

Insider's spotlight

How would you describe the company’s work-life balance?

One of the best parts about working at Signal is the flexibility. I am a busy mom of two, with tight timelines and clients and team members in all time zones. I feel lucky that somehow, I still get to spend time with my family, and find time for myself.

Sara

SVP Global Client Delivery

What projects are you most excited about?

As developers at Signal, we’re given the opportunity to be creative and tackle interesting problems. We work in a challenging domain, but are given the freedom and flexibility to solve problems in new and creative ways, with the best tools and technologies for the project at hand.

Stephen

Director of Engineering

How does the company support your career growth?

I was hired as an apprentice at Signal because of my potential and drive to start something new. Since then, I’ve been able to scope, work on and lead my own project, and it hasn't even been a year since I started! I'm eager to see where I go from here.

Vivien

Engineer

The summer outing is a highly-anticipated event. Last year, it was an Amazing Race-inspired competition with a booze cruise as an epic final destination. It’s fun to partner with Signalites I don’t normally interact with at work, and learn who they are outside of the office.

Cole

Office Manager

What are Signal Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
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