Implementation Engineer at Tock

About Tock
We are an extremely passionate group dedicated to changing the world of reservations.
Tock is changing the way restaurants, wineries, and event organizers think about and run their business. This includes a robust reservation, guest, and table management system for businesses of all sizes across the globe.

Tock was founded with the idea there was a better way for guests to book reservations. Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three-star, and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Nick started work on a crude reservation system. The homemade platform was a success. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine around the world.

Tock’s explosive growth (as of March 2019):

• Announced an exclusive partnership and integration with Chase Pay

• Announced an exclusive partnership and integration with WineDirect

• Won Chicago Tribune's "Game Changer" Award for industry innovation

• Reached a global customer base of over 23 countries operating in 100+ cities

• Has now processed over $450 million in prepaid reservations

Job Description

As an Implementation Engineer, you will be the link between customers and the engineering team. You will largely be responsible for managing the software implementation process for onboarding a large number of customers on Tock’s platform. As an Implementation Engineer, you will work with a roster of esteemed restaurants and large enterprise restaurant groups. The successful candidate is a seasoned engineer with a proven track record of being detail oriented, demonstrating good communication skills, translating business requirements into technical implementation for customers and manage the process from start to finish.

What we're looking for

• Bachelor’s Degree

• At least 3 years of software development expertise in B2B software (SaaS preferred)

• Experience building and managing multiple customer installations

• Ability to code and maintain software tools in Java or Python.

• Ability to implement web-based applications using JSON based REST APIs

• Ability to implement JS app/widgets for web applications

• Skilled at either Windows or Unix server administration

• Skilled at analyzing data and providing answers to ad-hoc customer questions using SQL

• Skilled in TCP/IP networking and network configuration

• Ability to manage scripts and tools for data transfer necessary for implementation.

• Must be a quick learner with the ability to multi-task in a fast-paced environment

• Great communication and interpersonal skills

• Must possess strong analytical, problem-solving and writing skills

• Strong work ethic and high level of professionalism

• Experience using Salesforce will be preferred

What you’ll do

• Write code to build re-usable data import, installation tools to enhance the growth of the company

• Work closely with the Engineering team to enhance the architecture for large-scale and fast-paced growth

• Analyze customer's requirements and provide technical solutions for a smooth transition to Tock

• Manage the new customer implementation and onboarding process from start to finish

• Enable smooth hand over from implementation to technical support

• Collect customer feedback, feature requests, and share findings across Tock Product and Engineering teams

• Organize, investigate, and resolve issues in a timely and effective manner

What we offer
Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch
Nitro coffee on tap
Interested?
 

Please submit your resume and cover letter using the link below.