Implementation Engineer

| Chicago

Implementation Engineer

PowerReviews works with more than 1,000 global brands and retailers to increase conversion and improve products and the customer experience with ratings and reviews and Q&A software. Ratings and reviews solutions from PowerReviews are essential for consumers as they search and shop online and in-store, and they are proven to increase online site-wide sales up to 17%.

The Implementation Engineer is a key member of the Product Operations team at PowerReviews. This person will partner with an Implementation Project Manager and work directly with external clients from project inception to completion, providing guidance on best practices.

Additionally, you will be responsible for technical troubleshooting as clients implement the PowerReviews Software as well as completion of a Quality Assurance Checklist for each project. They will also work internally with cross-functional teams including product management, engineering and support.

Key Accountabilities:

Assist and support clients in rapidly implementing the PowerReviews software

  • Provision clients’ PowerReviews accounts and Dashboard access per individual project requirements and based on best practices
  • Assist clients in troubleshooting/debugging data feeds and configure data feed imports
  • Provide prompt responses to client questions on implementation steps and troubleshooting
  • Complete Quality Assurance Checklist for each implementation project

Be the PowerReviews expert for our clients

  • Guide clients on implementation best practices
  • Provide technical assistance in troubleshooting client-side applications written in HTML/Javascript and RESTful API integrations
  • Guide clients and assist in troubleshooting CSS issues
  • Perform testing and quality assurance of client implementations

Contribute to continuous product and process improvements

  • Remain knowledgeable about improvements and new offerings in PowerReviews products and services
  • Resolve questions and problems directly through individual efforts or by triaging problems with account teams and engineering
  • Work closely with our Technical Writer to maintain and update internal process documentation
  • Work closely with product management and engineering team to maintain and update internal tooling
  • Help Product Managers define requirements for product improvements

Requirements & Preferred Skills:

  • Bachelor's degree or comparable work experience is required
  • 2+ years of experience in a client facing technical position
  • Strong understanding of HTML, JavaScript, CSS and related web technologies
  • Outstanding communication skills; ability to communicate technical requirements to the non-technical user
  • Knowledge of Unix environments; strong user level skills
  • Knowledge of SQL preferred
  • Strong work ethic and ability to work autonomously
  • Highly organized, with a strong attention to detail
  • Capable of handling multiple assignments simultaneously
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What does your typical day look like?

My passion is building experiences that inspire transparency and confidence in a purchase journey by elevating relevant and authentic content. Everyday I collaborate with internal and external stakeholders, to gather feedback and insight to make products and features that help shoppers make the right decision.

Rachel

Sr. Manager, Product

How does the company support your career growth?

PowerReviews breeds a culture of goal setting/personal growth that ultimately allows you to steer the direction of your career.

Alex

Manager, Sales Development

How do you collaborate with other teams in the company?

As a member of the marketing team, I get to collaborate across virtually every facet of the company. Including (but definitely not limited to) Sales, Product, Tech, Implementation -- and even HR!

Yoni

Sr. Manager, Product Marketing

What are PowerReviews Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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