The IT Specialist is a technological Swiss army knife who has a passion not only for gadgets and technology, but also a passion for helping others with even the smallest tech questions. They are regularly called a hero for saving someone’s day or a teacher for helping a new employee understand their new laptop. When the IT Specialist isn’t helping out on our help desk, they are helping the rest of the team with core projects or tapping into their endless quest for knowledge by researching new technologies that will benefit the entire company. The IT Specialist may not know the answer to everything, but they never give “I don’t know” for an answer.

Who We Are 

The Corporate IT team has decades of combined experience, but the fact that we stay current with this experience keeps us from being dinosaurs. We oversee a mid-sized, modern, secure network of 100+ clients running primarily OSX & Windows 10, with a dose of Linux for good measure. CentOS & Debian rule the 100+ server landscape. Most importantly, the line between help desk and administrator is thin, and we all take every opportunity to educate each other on our increasingly-complex network and brainstorm ways to make it better. Our customers are our fellow employees, and we consistently receive accolades for our excellent service and solutions.

CORE RESPONSIBILITIES

• Diagnose problems through troubleshooting skills, logic, and research
• Provide basic LAN/VPN support
• Provide direct support for Windows and macOS laptops, along with user access to network resources and applications, both locally and via remote access
• Provide direct support for services such as office phones, printers, mobile devices, and video conferencing
• Provide direct support for company resources, software installs and upgrades, office relocations, and expansions
• Deploy notebooks via tools like JAMF or SCCM
• Maintain records of hardware, software, and network inventory
• Maintain existing documentation and create new documentation as required
• On the job training is highly encouraged

Qualifications

• Bachelor's degree in an IT related field
• 1 year of help desk experience supporting a mid-size company highly preferred
• Strong analytical and problem-solving skills
• Highly organized with attention to detail
• Ability to prioritize
• Able to work independently