TransUnion
Remote
Hybrid

Site Reliability Engineer

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What We'll Bring:
Our technology team continues to push the boundary of innovation and modernization every day. Given our agile nature we are able to bring new ideas and transform the way we do technology. TransUnion is a defining leader in bringing seamless solutions to enhance the way our clients build trust, and it all starts with our people. No idea is too small and no problem is too big. You'll have the ability to put your skills to the test and see how your contributions continue to move the needle.
What You'll Bring:

  • 7+ years of professional experience in an application release engineering preferably with Open source technologies in an enterprise environment
  • Strong hands-on experience with container technologies like Docker & Kubernetes etc.
  • Excellent understanding of multi-tier architecture: Web servers (Apache, IIS), Application servers (Weblogic/ Web Sphere/ Wild fly etc), Load balancers, API gateways etc.
  • Experience with configuration management tools like Puppet, Chef etc and version control systems like SVN, CVS, GIT, Teamsite etc.
  • Good Knowledge of SQL, SOAP, Web Services, PKI/SSL management etc.
  • Experience using monitoring tool such as Splunk, Nagios, App Dynamics, Grafana, Google Analytics etc.
  • Demonstrated ability to build positive business relationships, and influence collaboratively across the business; and be self-motivated and able to work in a fast paced, forward-moving environment.
  • Good Awareness of ITIL Processes like incident, problem, change and configuration management


What will be nice to see:

  • Good knowledge of deploying and managing applications on a public cloud service (preferably AWS,
  • Understanding of Agile methodologies like SAFE
  • Experience Supporting .NET based applications and deployments using SCCM.


Impact You'll Make:

  • Perform software build and deployment activities in highly available customer facing production and POC environments
  • Perform pre- and post release validations activities to ensure production stability and successful change rollout
  • Leadership responsibilities of onsite organization as it relates to technical mentorship and coordination
  • Administer application management and deployment tools
  • Support production environment and act as next level escalation support to Application Operations group
  • Perform detailed root cause investigation for all production incidents and implement solutions to help avoid re-occurrence
  • Perform proactive maintenance activities that help maintain reliability and stability of production environment.
  • Adheres to the established processes/ methodologies and practices while carrying out their responsibilities. This may include maintaining run-books and technical documentation of the individual applications.
  • Identify and implement automation opportunities to optimize the release and support process
  • Participate in the on-call rotation process


#DICE
#LI-EP1
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion's Internal Job Title:
Sr Engineer, Applications Support

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What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
15% discount on TU stock twice a year
Performance bonus
Charitable contribution matching
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Childcare benefits
Care@work provides backup childcare and eldercare for TU associates.
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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