Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Come join our team of highly skilled and engaged ServiceNow Engineers as we transform the way Discover works. In this role, you’ll have an opportunity to flex your ServiceNow skills and business acumen across a number of business and technical domains within the NOW Platform. This role will support one of our ServiceNow capability driven product teams, with focused backlogs for Platform Management; Configuration & Asset Management; Cyber Operations; ITSM & Reporting; Integrated Risk Management; Automation and Orchestration; and Human Resources & Employee Experience.

Works on moderately complex, less clearly-defined projects under limited supervision. Applies a full understanding of established systems software development principles and best practices to analyze complex issues. Updates or modifies working methods in own role/work area without the benefit of defined procedures. The job is a specialized area of software engineering/programming focused on software that operates/controls computer hardware and provides a platform for running end user applications, which may include operating systems, device drivers, utilities, and software; development tools such as assemblers and compilers. Develops and/or modifies systems software for internal use, conducts requirements gathering and analysis, writes code using lower-level assembly languages and/or higher-level languages, and translates/compiles into machine language for use on specific hardware. Supports software testing, deployment, and maintenance activities by correcting programming errors and coding software enhancements.

Major Responsibilities:

• Designs and tests vended software and non-vended solutions.
• Consults with customer base to gather requirements for solution set.
• Works closely with staff for training and mentoring opportunities
• Supports and maintains software installations and hardware systems - lifecycle management, change management, request management and incident management.
• Utilizing Discover’s Agile Way of Working, develop and configure solutions within ServiceNow in partnership with your Product Owner
• Participate in backlog refinement sessions to ensure we solve the right problems the right way
• Partners with the Product Owner to define a strategic product roadmap for their technology/business domain
• Propose opportunities to solve business problems and for process efficiencies using your knowledge of the ServiceNow Platform
• Actively participate in ServiceNow Engineering Chapter activities and increase the maturity of our Engineering practices
• Actively engage in our Continuous Professional Education and Discover Technology Academy programs to drive skill and career development
• Participate in rotating support schedule for Incident Management and general Consumer Service requests

Qualifications You’ll Need:

• Minimum of Bachelor’s degree in Information Security or Information Technology
• Minimum of 4+ years Vended Software Support, Operating Systems, Software Support, Networking, or related experience
• In lieu of degree, 6+ years Vended Software Support, Operating Systems, Software Support, Networking, or related experience

Skills Desired:

• 6+ years’ experience with Computer Science, Information Technology or related
• 4+ Years of ServiceNow Development Experience or 6+ Years of Application Development Experience
• Experience implementing two or more of the following ServiceNow capabilities: ITSM; Performance Analytics; Security Operations; Vulnerability Management; Configuration Management; Software Asset Management; Service Mapping; Discovery; HR Service Delivery; Employee Service Center; Virtual Agent; Orchestration; Integration Hub; Integrated Risk Management/Governance, Risk, & Control; UI Builder/App Engine.
• ServiceNow Certified System Administrator; Certified Application Developer; Certified Implementer; or other ServiceNow Certifications
• Knowledge of React, Redux, and Java application frameworks
• Experience building secure web applications with user authentication
• Understanding of software testing principles and methodologies #LI-BG1 #Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.