Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Remote
Hybrid

Lead Salesforce Administrator

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

Responsible for the management of the Salesforce.com customer relationship management tool including the environment design, development, testing, deployment, maintenance, and quality assurance activities.

Responsible for supporting day to day needs of a Sales and Service cloud instance. We have over 500 users across multiple departments using standard and customized solutions. Key activities will be managing production support and small enhancement requests in an agile development cycle including weekly installs. This role will work directly with the business users and complete the development required for the request.

Responsibilities

  • Designs and develops system functionality to support business requirements. Manages project requirements meetings. Develops and tests system codes and implements functionality.
  • Reviews and updates Salesforce.com content in a timely manner using various data mining and analytical tools
  • Determines the source of Salesforce.com issues using investigative acumen. Takes appropriate corrective action to resolve or escalate issues.
  • Evaluates Salesforce.com to ensure that the application meets risk and compliance specifications including information security, access management, and disaster recovery requirements
  • Manage queue of requests from business users and monthly reporting of completed requests. Work directly with identified business SMEs to confirm requirements and solution.
  • Complete configuration changes required to satisfy the requests. Development completed in a Developer sandbox and deployed to staging sandbox for testing. Must be proficient in standard configuration across standard and custom objects such as: Profile, Permission Sets, Roles, Sharing Settings, fields, process builder, page layouts, field sets, lightning flows, etc.
  • Complete testing on development completed on the sprint team
  • Support user report and dashboard needs for process and management reporting
  • Update procedure documents and user documentation as needed

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor's Degree in Information Systems or Business
  • 4+ years of experience in Customer Relationship Management System or Database Management
  • In lieu of a degree, 6+ years of experience in Salesforce.com, Customer Relationship Management System or Database Management

Preferred Qualifications

If we had our say, we’d also look for:

  • Salesforce Developer Certified Professional
  • Salesforce Administrator Certified Professional
  • Sales or Service Cloud consultant certification
  • Extensive experience managing configuration for high complex Salesforce instances
  • Business consulting experience #LI-BG1 #Remote #BI-Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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