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Lead Service Reliability Engineer

| North Suburbs

Discover. A more rewarding way to work.

At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Job Description:

Looking to join a Technology team that has a relentless commitment to supporting diversity, driving enthusiasm and motivating employees to achieve their career aspirations? We hope this technology career opportunity establishes that connection for you. For 14 years, Discover has been recognized as a best place to work for information Technology professionals. If this opportunity is not a direct connection for you but might be a fit for someone else, share with a friend or colleague as your good deed for the day.

In our Payment Services Technology area, we are rapidly expanding our Service Reliability Engineering (SRE) team. You will be empowered (yes, empowered) to apply software engineering techniques and discipline to production operations and help us delivery the world’s greatest solutions. If you are the type of person that loves driving technology problem solving sessions; has a tireless passion to increase the resiliency and availability of software products serving the greatest Customers and Partners in the World; we believe our SRE opportunity will allow you to be the superstar of all superstars!

To be clear, the position is responsible for the provisioning, availability, performance, and end to end customer experience for our Payment Services platforms. You will also be deeply involved in system roadmap planning and release management activities as well. Overall, you will become a rock star subject matter expert on the operation of these world class core systems powering our great Fortune 300 Company (which really operates like a startup). Additionally you will promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

To be successful (and we know you can), you will need to have a strong understanding with work experience in cloud based and virtual system infrastructure and peripheral services including network, firewall, and database management. We also need you to understand the application development and quality assurance ends of the spectrum as you will need to interface with that crew as well.

Sounds awesome doesn’t it? We think so but we ultimately need you to make this a reality. You will be exposed to the latest technologies in the Industry while helping us create the next generation of Payment solutions (mobile payments, remote commerce, IoT payments, etc.). All cutting edge and you have the opportunity to be right in the middle of it. Motivated by leading your work vs. following a checklist, enjoy advocating for and driving change as well as inventing features or projects that solve a business challenge. Join our team. Do not hesitate as the naming rights to this team are still open to the early hires!!!

Skills:

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor’s Degree in Information Technology, Computer Science, or related field
  • 5+ years’ experience in technology (Either Systems/Architecture or Infrastructure Services/Support)
  • Solid communications skills to work with our business users and internal BT support teams
  • Experience developing and documenting solutions, processes and issues (Word, PowerPoint, Visio, Excel) and be able to present and facilitate technical discussions

Preferred Qualifications

If we had our say, we’d also look for:

  • 5+ yrs. experience working in a technology environment (preferably Agile)
  • Ability to work on and manage multiple tasks simultaneously
  • Extensive working knowledge of Linux/UNIX and write bash/shell scripts
  • Understand the concepts of Continuous Delivery and Lean/Agile
  • Skilled in task automation, continuous integration and delivery (test automation, release management, DevOps)
  • Hands on experience working with Chef, Jenkins, Gradle, Nexus, Git, Application Dynamics, and SonarQube
  • Familiar with Java and Python libraries
  • Familiar with Rest API Data Services and GemFire memory databases
  • Familiar with Message Bus (RabbitMQ)
  • Familiar with cloud-based IaaS and PaaS solutions (AWS, Cloud Foundry)
  • Perform trend analysis of system logs, application logs, history reports, audits, performance management data, et cetera. to identify performance issues and drive improvements to ensure optimal performance

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

So, what are you waiting for? Apply today!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.

An Insider's view of Discover Financial Services

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Financial Services Perks + Benefits

Discover Financial Services Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
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