Lead Site Reliability Engineer

| Chicago



Ideally you will have a development background that shifted away from day-to-day development,  have a passion for improving reliability, maintainability, application performance, and are an excellent troubleshooter.  As a Site Reliability Engineer, you must also have experience with the NewRelic APM or similar platforms and be able to guide us in adopting and implementing the best tools and practices. 


  • Proactively monitor and review application performance.  
  • Create monitoring dashboards and alerts using NewRelic, Solarwinds DPA for database monitoring, and log entries for log aggregation 
  • Be partly responsible for responding to production incidents that are escalated to the Engineering team and helping identify solutions and improvements to prevent issues from occurring in the future
  • Design and implement monitoring and alerting solutions to identify possible issues before they impact customers
  • Work with the production support team to adopt monitoring tools and processes.
  • Identify improvements to make the system more fault tolerant and scalable, and work with the development team to implement those improvements
  • Participate in design reviews and make recommendations to improve the reliability and maintainability of the system
  • Help triage and respond to incidents escalated to the Engineering team, including emergencies,  escalating to the development team as needed
  • Automate operations including infrastructure changes and releases by enhancing our existing Ansible & Jenkins-based solution.  (Recommend automation improvements and additional tools as needed)
  • Participate in root cause analysis reviews to discuss the root cause of production issues, and identify improvements to avoid in the future
  • Test the resiliency of the system via tools such as Chaos Monkey
  • Ensure software has good logging and diagnostics
  • Create and maintain operational runbooks
  • Contribute to the overall product roadmap
  • Experience with load testing tools a plus!
  • Work on feature requests, defects and other development tasks, in particular, those related to monitoring, reliability, and scalability


Needed Skills:

  • 5+ years of professional experience starting from a developer role and transitioning to a SRE role. 
  • Software Development experience is required (.NET preferred but not required)
  • Experience with NewRelic or similar infrastructure monitoring and APM solutions.
  • Linux Administration experience
  • Windows Administration experience
  • Experience automating operations, including releases and infrastructure changes  Experience with Ansible or similar
  • Experience working with relational databases, including an understanding of relational table designs, and SQL experience
  • Experience with ElasticSearch or other NoSQL databases
  • Experience with Redis or other distributed caches
  • Experience with containers and Kubernetes
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PE is in trendy River North with great bars & restaurants nearby. Plus, the office is easy to get to with various train & bus stops being close!

An Insider's view of Productive Edge

What’s the vibe like in the office?

I like working at Productive Edge because my teammates empower me on a daily basis to do my best, challenge myself and always stay open to learning new things.


Digital Marketing

What kinds of technical challenges do you and your team face?

There is a very special atmosphere for developers at Productive Edge. Technology is constantly changing and in every project, I am challenged to do something – big or small – that I’ve never done before. That atmosphere keeps me motivated in constant learning, which is essential for a good software developer.


Senior Architect

What does career growth look like on your team?

From our interns up through our managing partners, we believe everyone has the opportunity to learn from each other. We run flat where our directors and partners are the front-line working with our team to ensure they are heard and have a clear growth plan in place. Yes, the door is always open.


Delivery Director

What unique initiatives do you have that encourage innovation?

Productive Edge takes a realistic and practical approach to innovation and growth. This approach makes complex ideas and technology trends accessible and understandable across the organization. PE really inspires our people to push their skills and grow in new ways. It is an exciting organization to be a part of.


Delivery Director

What are some things you learned at the company?

I've learned the importance of teamwork and communication. At PE, all projects are team-based with a lot of things in motion during each step of the process: from the sales team to the delivery teams to the finance and leadership teams. Having that camaraderie and communication makes a smooth process that works internally as well as for clients.


Finance Manager

What are Productive Edge Perks + Benefits

Productive Edge Benefits Overview

Work Hard, Play Hard
Celebrate often is our motto. Celebrate the success of others and the work accomplished. From quarterly outings to weekly events, to just hanging around in the office after work, we celebrate with those around us for making our company great.

Community Appreciation
We love to share our passion for technology with others. Learn more about the ways we're empowering our Chicago community and how you can get involved.

Volunteer in local community
The goal of PE Cares is to share our knowledge of tech with the surrounding community. We also offer various opportunities for our employees to volunteer for causes that are most important to them.
Partners with Nonprofits
Productive Edge partners with various nonprofits such as the UIC Black Tech Scholars, TechGirlz, Lincoln Park Conservancy, and The Birthday Project to name a few.
Friends outside of work
Eat lunch together
Intracompany committees
Productive Edge has a Social Team for coordinating fun around the office as well as our quarterly events. There are also different Special Interest Groups to join!
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Paid industry certifications
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