Lead, Technical Integration Analyst

| Chicago
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Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
Epsilon's Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together.
The Lead Technical Integration Analyst role works across many technical teams to provide technical consulting, advanced troubleshooting, and subject matter expertise for both 3rd party and Epsilon's own ad server platforms. It requires a wide range of technical skills, knowledge of ad server ecosystem, and a desire not just for what the answer is, but how things work and why. You'll work with other Epsilon Engineering teams to understand the system, solve challenging technical problems, and collaborate with Operations, Platform, & Engineering teams on platform improvements & innovation. As a Lead, you will have the opportunity to be an owner on strategic initiatives while managing your own team of integration engineers.
Essential Functions and Responsibilities:
  • Consult and support complex website tagging, 3rd party tags, and app integrations for client campaigns.
  • Manage and mentor direct reports. Ensure the quality and efficiency of their output and serve as the primary point of escalation for your team.
  • Inspire team by providing growth opportunities through impactful goals and cross-training.
  • Continuously challenge status quo and looks both holistically and granularly to identify automation and innovation opportunities.
  • Collaborate and guide cross functional teams, as a technical subject matter expert, through integration projects with multiple stakeholders while managing competing priorities.
  • Escalation support to troubleshoot 3rd party discrepancy investigations (impression, click, viewability, etc), ad rendering issues, delivery issues, and website tagging issues. Drive issue to resolution.
  • Train and communicate technical topics to technical and non-technical audiences.
  • • Establish and document best practices for Operations teams and facilitate knowledge sharing.
  • Work with Product and Engineering QA to coordinate testing strategies and monitoring plans, and drive validation testing for Operations.

Knowledge, Skills and Abilities:
We are looking for a highly motivated, detail-oriented professional to support the needs of the Technical Integration Engineering team at Epsilon. A strong candidate for this position will possess the following skills:
  • Management and leadship skills to mentor, motivate, drive team priorities & goals, and ensure high quality deliverables from team.
  • Strong command of SQL is preferred.
  • Proficient programming skills and development experience in JavaScript and HTML.
  • Entrepreneurial self-starter with an inherent sense of urgency to get things done quickly while maintaining high standards.
  • Excellent written and verbal communications skills with the ability to convey technical aspects to non-technical audiences.
  • Ability to write, maintain and present project status updates at an executive summary level.
  • Ability to write technical documentation, training, etc.
  • Strong attention to detail with a history of delivering high-quality results.
  • Excellent troubleshooting skills with the ability to research issues never before encountered and drive continuous improvement within the team and organization.
  • Strong ownership to drive troubleshooting through to resolution and communicate updates to stakeholders.
  • Working knowledge of networking and familiarity with tools such as Chrome Debugger and HTTP Proxy applications like Charles/Fiddler Proxy.
  • Knowledge of mobile application development (iOS, Android) is desired, but not required.
  • Knowledgeable of the digital / display advertising ecosystem and hands-on experience working with industry platforms such as DCM / Google Ads, Sizmek, Flashtalking, Neustar, IAS, etc. is desired.
  • Exposure to industry tag managers such as Google Tag Manager, Adobe, Ensighten, etc. is desired, but not required.

Education and Experience:
  • Bachelors in Computer Science, MIS or related field, or equivalent experience preferred
  • 7+ years of experience in a technical role.
  • 3+ years of experience managing or leading a team is highly desired.
  • 3+ years digital marketing or agency experience is desired.

Qualifications
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
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    • D3JSLibraries
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    • AngularJSFrameworks
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    • CassandraDatabases
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    • Microsoft SQL ServerDatabases
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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