Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Remote
Hybrid

Lead Microsoft Voice Engineer

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

Responsible for operating, administering and managing the day to day operations and support of our related voice infrastructure for our Business Partners. Designs, implements and maintains the internal voice and meeting platforms.

How You’ll Do It

  • Administration, Configuration and Scripting of telephony infrastructure applications and devices including but not limited to, Cisco Call Manager platforms.
  • Works closely with business partners to help document, design, configure and implement call routing strategies. Accurately maintains incident queue, escalation calls and supports requests from Service Catalog and Command Center.
  • Resolves issues related to voice platforms, including high priority and production impacting situations.
  • Escalation to vendors and/or Voice Engineering and implementation teams as needed. Participates in RRT's and providing updates to management, command center, business and BT Sr. management regarding problem resolution.
  • Performs proactive and reactive monitoring and support of the enterprise telephony platforms and related Call Routing configurations and strategies. Performs regression testing on changes/installs and patches in the environment. 24 x 7 on call support for business and infrastructure issues involving call flow and call flow related infrastructure.
  • M365 Lead Engineer on Collaboration team serving as team expert for E5 technical solutions.

Qualifications You’ll Need

The Basics

  • Bachelor's degree in information technology or Telecommunications
  • 4+ years of experience Voice platform experience with Cisco platforms specifically or related experience

Preferred Qualifications

If we had our say, we’d also look for:

  • Proven Office 365/Microsoft 365 engineering and administration experience.
  • Expertise with Teams/Skype phone system including replacing and/or upgrading global voice systems to Microsoft solution.
  • Strong experience with Microsoft E5 suite including security and compliance.
  • Proficient in PowerShell and scripting for administration and automating solutions.
  • Experience working in an agile engineering team.
  • Proficient knowledge and understanding of all telephony components for Unified Communications including Cisco UC, collaboration endpoints, and carrier connectivity.

Desired Certification/Exams:

  • MCSE: Productivity Solutions Expert
  • Microsoft 365 Certified: Teams Administrator Associate
  • MCSE: Communications
  • MS-700: Managing Microsoft Teams #LI-BG1 #Remote #BI-Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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