Mainframe Hardware Run Team Lead at Ensono

| West Suburbs | Remote
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Job Description

The Team Lead of Hardware Run will oversee a group of Systems Programmers that are responsible for the ongoing support for all mainframe hardware including trouble shooting, problem resolution, and maintenance.  The Team Lead will coordinate with both Operations and TSS to ensure all hardware issues are handled promptly and effectively.  

 

 

Roles

  • Build and coordinate the team to respond to and resolve issues with mainframe hardware.  Primarily this will be around data replication to remote sites.
  • Interface with upper management to obtain all company goals and provide exceptional customer care.
  • Serve as an escalation point for hardware issues.
  • Manage hardware issue resolution including working with IBM and other vendors to diagnose problems and to determine and schedule a suitable fix.
  • Proactively maintain all hardware on the most appropriate microcode level.
  • Ensure all hardware call home software is functioning. 
  • Work with the Automation team to ensure all alerts are captured and escalated.
  • Maintain a detailed and accurate hardware inventory of all existing customers.

 

 

Required Skills

  • Strong analytical problem determination and resolution skills
  • Ability to diagnose and handle common hardware issues and resolve them promptly and effectively with minimal adverse impact to the customer.
  • Knowledge of current and recent mainframe hardware models of mainframe, channel subsystems including Directors and reflection panels, DASD and Tape subsystems, encryption servers, and Hardware Management Consoles.
  • Strong understanding of the mainframe z/OS operating systems and its manipulation.
  • Understanding of the network connectivity requirements for all mainframe components.
  • Expert knowledge of DASD and tape replication methods to remote data centers. 
  • Ability to interact with account management and project managers. 
  • Experience interacting with vendors and websites.
  • Ability to concurrently  work across multiple projects and multiple customers.

 

Experience Required

  • 5-10 years working with mainframe hardware.
  • IOCP and HCD manipulation.
  • HMC procedures.

 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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