The Manager, Site Reliability Operations is a critical role in our Product and Technology organization, serving as a thought leader in measuring our overall production health and acting as a driver for a higher level of quality through transparency to the client experience. This position acts as a servant leader removing barriers enabling the team to focus on their missions to unlock value for customers and our business. This position requires a dedication to achieve exceptional results, a strong desire for continuous improvement, the ability to lead strategic initiatives, and a commitment to building a collaborative, customer-focused, outcome oriented culture across the team.    

Are you the teammate we are looking for? 

Who you are:

• Strong execution ability, focused on driving quality into every outcome
• A superior communicator with an affinity for comprehending and presenting risk vs reward related to change
• Steadfast in your desire for production stability, security and team enablement
• Always curious about current market and technology trends, able to adapt accordingly 
• At ease working at all levels of the organization

During the first six months, you will:

• Directly manage and grow the Site Reliability Operations team
• Develop/refine a strategy for determining the overall health of our applications
• Own the observability platforms that enable our teams to execute on that strategy
• Participate in and lead sessions to improve our approach to alerting, making those alerts more actionable
• Improve our paging paradigm to reduce unnecessary pages and improve overall incident resolution
• Lead efforts to improve adoption of monitoring solutions by Product Teams
• Manage dependencies across product teams / business
• Develop and implement measurable continuous improvement plans
• Develop team member skill sets that are broad and/or deep as the business demands and the leadership capabilities of team members
• Facilitate longer-term career plans with each member of the team, and find opportunities for team members to fulfill their goals 
• Nourish a collaborative, inclusive environment where the sharing of ideas and open and honest feedback flourishes