Manager, Software Engineering

| Chicago | Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

This position reports to: Sr. Director IT, Sales Capabilities

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

 

Team

We aspire to create industry’s best intelligent digital customer success IT Ecosystem . We work on a number of initiatives. Join our Applications team and learn what makes businesses more successful.  Become more than an engineer with us - learn how to exercise judgment on what to build & why businesses will love it.  Our focus is on delivering Lead to Cash capabilities for the ServiceNow.

 

Role

  • IT Engineering Mgr. to lead development team focused on delivering capabilities for the Solution Consulting organization
  • Become the strategic IT business partner for Solution Consulting and engage on all IT matters related for Solution Consulting

 

What you get to do in this role

  • Lead and coach a team of talented FTE and CWK developers, focused on building & support capabilities to delight the Solution Consulting Organization.
  • Visualize the strategy to achieve the long term roadmap and work in partnership with our Business stakeholders to deliver on required
  • Be the IT champion for Solution Consulting, ensuring Solution Consulting needs are fully understood and evangelized.
  • Ensure a process for customer feedback and how to apply and administer the feedback in order to improve the team’s process for successful projects and customer relationships.
  • Address any customer concerns with reference to the customer work and/or customer relationships.
  • Communicates and organizes with team members to increase company outreach.
  • Ensures the establishment of software development standards and processes for the team to increase and improve productivity and customer value.
  • Ensures the team is always working on the highest priority and the team is aware of priority.
  • Ensure the team collaborates successfully and closely with customers to understand their business needs and/or requirements.
  • Collaborate effectively with all team members as well as organize regular team meetings.

 

In order to be successful in this role, we need someone who has:

  • BA in Computer Science or Software Engineering.
  • 7+ years background in Software Development.
  • Comfortable in a high-paced fast environment.
  • Effective and concise oral and written communications skills.
  • Able to prioritize and multi-task across several projects, demands and customer needs.
  • Able to talk coherently about any process methodologies (scrum, Kanban, UI/UX, lean principles, etc.) so that the team members are all working together and understand the value of the work.
  • ServiceNow Certified System Administration
  • ServiceNow Certified Implementation Specialist

  

Nice to Haves:

  • Scrum Master and Product Owner Certification
  • Safe Certification
  • ServiceNow Application Development

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
More Jobs at ServiceNow71 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Chicago
Developer
new
Chicago
Sales
new
Remote
Product
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Remote
Sales
new
Remote
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Remote
Data + Analytics
new
Chicago
Sales
new
Remote
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
HR + Recruiting
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ServiceNow's full profileSee more ServiceNow jobs