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Manager, Software Engineering

| Chicago | Remote | Hybrid
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This position reports to: Sr. Director IT, Sales Capabilities

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

 

Team

We aspire to create industry’s best intelligent digital customer success IT Ecosystem . We work on a number of initiatives. Join our Applications team and learn what makes businesses more successful.  Become more than an engineer with us - learn how to exercise judgment on what to build & why businesses will love it.  Our focus is on delivering Lead to Cash capabilities for the ServiceNow.

 

Role

  • IT Engineering Mgr. to lead development team focused on delivering capabilities for the Solution Consulting organization
  • Become the strategic IT business partner for Solution Consulting and engage on all IT matters related for Solution Consulting

 

What you get to do in this role

  • Lead and coach a team of talented FTE and CWK developers, focused on building & support capabilities to delight the Solution Consulting Organization.
  • Visualize the strategy to achieve the long term roadmap and work in partnership with our Business stakeholders to deliver on required
  • Be the IT champion for Solution Consulting, ensuring Solution Consulting needs are fully understood and evangelized.
  • Ensure a process for customer feedback and how to apply and administer the feedback in order to improve the team’s process for successful projects and customer relationships.
  • Address any customer concerns with reference to the customer work and/or customer relationships.
  • Communicates and organizes with team members to increase company outreach.
  • Ensures the establishment of software development standards and processes for the team to increase and improve productivity and customer value.
  • Ensures the team is always working on the highest priority and the team is aware of priority.
  • Ensure the team collaborates successfully and closely with customers to understand their business needs and/or requirements.
  • Collaborate effectively with all team members as well as organize regular team meetings.

 

In order to be successful in this role, we need someone who has:

  • BA in Computer Science or Software Engineering.
  • 7+ years background in Software Development.
  • Comfortable in a high-paced fast environment.
  • Effective and concise oral and written communications skills.
  • Able to prioritize and multi-task across several projects, demands and customer needs.
  • Able to talk coherently about any process methodologies (scrum, Kanban, UI/UX, lean principles, etc.) so that the team members are all working together and understand the value of the work.
  • ServiceNow Certified System Administration
  • ServiceNow Certified Implementation Specialist

  

Nice to Haves:

  • Scrum Master and Product Owner Certification
  • Safe Certification
  • ServiceNow Application Development

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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