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Manager, Systems Engineering

| Chicago

 

Do you want to tell people that you’re the glue behind Groupon?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that encourages innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

Groupon's Systems Engineering team are the stealth heroes of Groupon's success story. Thousands of people need to feel confident that their tools work, and that's where we shine.

As the Engineering Manager you will lead the Global Systems Engineering team. You will be responsible for leading operations, spearheading change, engaging with other groups and partners across the business, and developing the team.

 

You, as the manager of this critical team, are responsible for building, maintaining, and operating the tools which other Engineers throughout Groupon use to access production hosts and cloud services, to ensure compliance with federal, financial services and security requirements.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • Lead the team in roll out and migration of new cloud technologies.

  • Direct engineering teams in day to day operations, maintaining a variety of technologies such as VMware, Windows Active Directory, Ansible, Commvault.

  • Lead, Identify and automate efforts to implement improvements for routine repetitive tasks to enhance service and integration.

  • Build in processes, as well as build and support systems that promote compliance with GDPR and SoX.

  • Own system Compliance, Identity and Access, embedding standard methodologies by driving the discussion and decisions of technical topics related to the team, and communicate incidents to impacted business partners.

  • Improve service stability and lead the integration of newly acquired companies.

  • Lead the Systems Engineering team at Groupon to ensure technologies and solutions related to user authentication rollout and service deployment including AWS identity and access management and Conveyor Cloud / Kubernetes.

  • Lead engagement with InfoSec and Internal Audit facilitating regular reviews of controls and automate were needed.

  • Lead the maintenance and support of legacy platform access control systems and tooling and authentication proxies.

  • Manage, coach, and mentor junior staff, and hire top talent to grow your team.

  • Participate in on call rotations as needed.

 

We’re excited about you if you have:

  • Bachelor's degree

  • At least 5 years working in an Engineering Operations role in a sizable corporate environment.

  • Proven track record of designing and maintaining access control systems using Linux, LDAP, Public Key Infrastructure and common authentication, authorization, and accounting (AAA) protocols with proven industry solutions.

  • A big plus if you have experience building and deploying AWS tooling and Kubernetes environments from the ground up.

  • Building controls for SOX, PCI and GDPR requirements.

  • Strong collaboration with both internal Engineering associates and business leaders.

  • A plus if you experience with python, bash, ruby and go

  • Experience working in a tiered support environment as an escalation resolver to ensure problem resolution.

 

We value managers who are:

  • Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.

  • Obsessed with quality: Your solutions are elegant and scale globally

  • Team players. You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.

  • Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.

  • Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

  • Owners: Managers at Groupon know how to positively impact the business.

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.