Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Our Security Operations Center (SOC) provides 24x7x365 managed security services for our customers.  Members of the SOC Monitoring and Analysis team are responsible for monitoring key security elements within each customer environment, identifying security events, performing analysis, and initiating incident response activities.

Job Description

Scope of Responsibilities/Expectations 
- Safeguard customer systems by monitoring Intrusion Detection, firewalls, anti-virus systems and other security components to detect breaches and other cybersecurity incidents.
- Respond quickly and effectively to incidents and customer requests & drive to successful resolution.
- Tactfully and courteously interface with customers in order to build strong relationships.
- Exercise multi-tasking skills by managing events in multiple systems, applications, and other priorities
- Collect, summarize, and chronologically document security event information
- Manage and escalate security events according to customer service level agreements
- Assist with post-mortem analysis when security breaches or viral outbreaks occur
- Interact with other Motorola teams for additional troubleshooting
- Proactively and iteratively searching through logs to detect advanced threats that are unknown to the current security solutions.

Preferred Skills:
- Solid understanding of network security concepts and defense in depth
- Familiarity with intrusion detection / protection, firewalls, and anti-virus systems
- Proven understanding of network protocols
- Demonstrates superior analytical skills
- Must have strong organizational skills and the ability to handle multiple tasks concurrently
- Must work well in a team environment
- Comptia Security + , SANS Security Certifications or other security certifications are a PLUS
- ASTRO system knowledge a PLUS
- Customer focused; Strong attention to detail
- Ability to work and make decisions with minimal supervision
- Ability to document events and analysis in a clear and concise manner
- Excellent balance as Individual Contributor and Team Player
- Self starter who demonstrates initiative and is willing to assume responsibility
- Adaptive, flexible, and resourceful individual that is results oriented

Basic Requirements

- Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

- Associate's degree; prefer bachelor’s or master’s degree, in an IT related program OR equivalent experience. 

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.