Cisco Meraki has revolutionized enterprise IT and continues to have ambitious initiatives. We run a world-class Support team that assists our ever-growing global customer and partner base. Our Support team is the backbone of Meraki, providing quality support to over 1 million active networks worldwide to ensure our clients’ network infrastructures run seamlessly and effectively. Our team is made of generalists with the ability to troubleshoot all Meraki product lines, including our wireless access points, security appliances, switches, mobility management application, and phones.

Our team is looking for smart, passionate recent graduates to join our amazing Support organization. As a Network Support Engineer, you can immediately apply your coursework, work with a variety of industries, and gain exposure to a diverse group of teams within. Meraki provides many opportunities for career growth in a fun, challenging, and fast-paced environment.

Responsibilities

Diagnose and troubleshoot wireless, security, switching, phone and other various network-related issues reported by Cisco Meraki customers and partners
Own each networking issue through the process from initial creation to resolution
Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
Read and analyze packet capture using Wireshark
Work with Engineering and Management to diagnose and resolve critical escalated issues
Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
Stay up to date on Meraki features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends

Qualifications

Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.
Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks
Previous internship and/or work experience or volunteer work in a network lab environment helpful
Outstanding English language written and verbal communication skills and comprehension
An eagerness to learn from others and be a team player
Passionate about networking, IT and helping people

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Jayanthi Srinivasan

Head of Products, Wireless, and UEM Solutions

ENCOURAGED TO EXCEL

Discover new paths to success

Overseeing Cisco’s wireless and systems manager portfolios, Jayanthi Srinivasan said her role comes with challenges — and with that comes fulfillment. “The variety keeps me both challenged and learning at all times,” Srinivasan said. Currently, one big opportunity comes in the shape of developing a team that bridges wireless cloud and non-cloud products. For Srinivasan, breaking that new ground is professionally thrilling. “This is a huge opportunity to make an enormous impact on the industry as well as the customers,” she said.

At Meraki, every employee is empowered to be their best and think outside the box to make things happen.

Korey Rebello

Product Manager

‘EVERYBODY IN’

Work across functions to grow

With a nod to the Meraki core value ‘Everybody in,’ Korey Rebello notes that this applies not only to a silo-free work environment that aids in career development, but it also applies to the work itself. “It’s reflected in how we develop and release products and features,” he said. “We seek feedback from a wide range of teams and customer profiles when designing and building new features to ensure they will have the greatest impact upon delivery.” From engineering to sales and now on the product team, Rebello’s own career path is representative of the cross-functional nature of the team.

There continues to be a wide variety of personal development programs and training events that provide us opportunities to significantly level up in our roles!

Mary Piontkowski

Head of Product Design

COLLEAGUE CAMARADERIE

Forming a nucleus through culture-building activities

Mary Piontkowski’s team helps shape Meraki products, but they also find time for bonding activities like speed networking and employee spotlight presentations. Piontkowski is especially fond of the team’s “monthly gratitude sessions.” These sessions were formed organically and allow everyone the chance to contribute to a values-led culture, increase engagement and promote happiness at work. “Activities like this, where we share genuine thanks and appreciation for one another, help create a safe and warm team dynamic. We practice kindness and learn so much about each other as people,” she said.

It’s up to all of us to maintain and shape our culture. We all need to show up and live our values: care deeply, everyone in, be brave, and simplify everything.