Network Tools Engineer

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Our IT organization isn’t just here to support our business. We’re here to reinvent it – by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.
Job Description

The Network Tools Engineer is a senior position with the team and will lead projects to deliver Dashboards, Tools Automation and Analysis capability to internal customers at all levels across MSI.

You will need to have expertise and apply that expertise in leading network tools such as SevOne and NetScout products among others, to ensure Motorola gets the full value from its investments.

Scope of Responsibilities/Expectations:

  • Build, integrate and maintain a scalable and cost effective network infrastructure management solution that can deliver early detection of issues as well as provide customers visibility to the state of network services.

  • Partner with the front office, back office, and devops teams, end users, and business partners to solve complex challenges with innovative ways to connect.

  • Utilize network tools that monitor utilization, predict capacity requirements, and manage inventory and configuration.

  • Integrate tool suite with Service Now

  • Demonstrate a high level of creativity and expertise to develop simple, high impact solutions to improve our communications systems.

  • Identify innovative opportunities and drive from idea to business case development.

  • Provide technical direction and oversight to network support teams.

  • Find and create new methods to increase performance, automation, and scalability.

  • Participate on Service Restoration Teams when critical problems arise - 24x7x365.

  • Regional travel may be required; percentage will vary based on project needs.

Required Skills and Experience 

  • 3+ years experience planning, designing, installing, configuring ,and administering network management tools such as SevOne, NetScout nGenius Pulse, NetScout nGenius One, Nagios, NetBrain, and SolarWinds.

  • Working knowledge of network topologies, methodologies and protocols

  • Knowledge and experience of producing Network Dashboards from multiple tools for various audiences, such as Leadership, Management and Operations

  • Intermediate knowledge of network systems design principles and standards

  • Intermediate knowledge of packet capture and analysis

  • 3+ years experience with linux based operating systems

  • 3+ years experience in scripting languages such as Python, PERL, BASH, or similar

  • 3+ years experience in project management or implementation

  • 3+ years working with reporting tools such as Tableau or similar

  • Ability to provide clear and concise reporting to multiple levels of management while also being able to dig into details of specific line items in those reports

  • Excellent written and oral communication skills, including the ability to articulate project level presentations to business sponsors.

  • Strong troubleshooting and critical thinking skills to resolve complex problems.

  • Ability to draft and document designs and standards.

  • Project experience implementing network infrastructure, network management tools, reporting tools, and/or data analysis tools with a focus on network data.

  • Operational excellence with knowledge of ITIL practices

Experience Desired:

  • Understanding of SDN/SD-WAN networks.

  • Security products/practices – ACLs, Firewalls, VPN, etc.

  • ITIL and Enterprise Change Management

  • Technical project management background

  • Experience working in a large enterprise environment (1000+ devices)

  • Service Now

Behavioral Characteristics

  • Proactive approach and enthusiasm for problem identification and solving

  • Passionate about customer satisfaction and learning about the business

  • Ability to work within tight time-lines

  • Ability to think strategically and suggest creative solutions

  • Ability to synthesize complex requirements into simple business practices

  • Flexible and able to adapt to changing priorities


Basic Requirements
  • 4+ years applicable Network experience
  • 3+ years of experience with at least one of the following network management tools: SevOne, NetScout nGenius Pulse, NetScout nGenius One, Nagios, NetBrain, SolarWinds
  • Bachelor’s Degree in Computer Science or related field

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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