Operations Engineer

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
Our Operations Engineers are responsible for operational monitoring, maintenance and support of our flagship product in the cloud - RelativityOne. The Operations team monitors services, applications and infrastructure to ensure the product and services provided to customers are adhering to agreed upon SLA's between customers and Relativity. The department is staffed to support the application on a 24x7x365 basis and will support multiple data centers across the globe. The team also serves as an escalation point from the Customer Support team and interfaces directly with engineering teams to: address service interruption issues, diagnose problems, implement changes, upgrade applications, etc.
This position will be for either the 10:00 AM to 6:00 PM shift, or a 6:00 PM to 2:00 AM shift.

Responsibilities

  • Provide support for the testing of new and existing software applications under development.
  • Troubleshoot environments as problems arise, test fixes, and perform follow-ups to ensure problems have been adequately resolved.
  • Identify, document, automate, and engineer processes for repeated tasks.
  • Oversee the application environment to effectively run and maintain the technology and determine the advisement of potential technology or process improvements.
  • Strategize, plan, prioritize, schedule and partner with IT in the execution of equipment, and service resources to implement and maintain the systems in scope of responsibility within the parameters of security, data integrity, programming logic integrity, and administration and reporting policies.
  • Schedule system maintenance to maximize the efficiency and effectiveness of IT or Processes.
  • Design and implement strategies to improve and automate our environment provisioning, setup and testing processes
  • Manage the packaging and deployment of our core software products.
  • Seek and recommend improvements to current processes.

Minimum qualifications

  • Bachelor’s Degree or equivalent in Systems Administration, Information Systems, or Computer Science or professional experience equivalent
  • 1 to 3 years supporting and maintaining environments that host commercial-grade systems and applications.

Preferred qualifications

  • Strong knowledge of Windows Systems Administration / SQL Server
  • Strong problem-solving skills, independent thinking
  • Strong teamwork and partnering skills for cross-group collaboration
  • Ability to contribute to a motivating environment that instills accountability
  • Strong interpersonal, verbal and written communications skills for technical and non-technical audiences
  • Experience troubleshooting hardware and software
  • Experience in PowerShell and\or other scripting languages such as python, bash or ruby
  • Exposure to Microsoft Azure or similar (e.g. AWS, GCS) is a plus

#LI-KV1 Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
231 South LaSalle Street, Chicago, IL 60604

Insider's spotlight

What’s the vibe like in the office?

"We always have our team members in mind. We treat each other like internal customers, going above and beyond when delivering on any request. These gestures of thanks show our genuine appreciation for one another."

Jessie

Finance

How do you collaborate with other teams in the company?

"Our colleagues and customers are intelligent—we can learn from them by asking questions and digging a little deeper into the 'how and why' of our software and industry, as everyone brings something different to the table."

Danielle

Certification Team

What makes someone successful on your team?

"Being great at your job means attacking the tough problems in technology and our industry with enthusiasm, and getting satisfaction from making life better for our customers."

Dan

Product Development

What are Relativity Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year.
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intermural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), and many more!
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.

Additional Perks + Benefits

Life and disability benefits. 18 days of paid time off and 11 paid holidays every year.

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