Operations Salesforce Administrator
FourKites is looking for a Salesforce Administrator to join our Operations Team in Chicago.
You have a deep knowledge of the Salesforce platform and you are a subject matter expert in its administration. You have supported an operational team that uses Salesforce to manage their day to day responsibilities. You are passionate about your work, self-motivated, detail-oriented and have excellent problem solving abilities. You will deal with highly ambiguous problems and help to find and implement simple solutions.
- Proactively identify and implement operational improvements, enhancements, and system customizations that meet security requirements
- Design, develop, test, release, and maintain complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customizations
- Support day-to-day use of Salesforce for end users and management
- Maintain Advanced Reporting/Dashboards
- Assist in the development and delivery of training materials to other Salesforce administrators
- Bachelor’s degree
- 5+ years of professional experience
- 3+ years complex Salesforce.com Admin work, with a strong focus on workflow, process builder, validation rules, and system integrations
- 6 months to 1 yr of Lightning and Service Cloud experience in a production org
- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
- Self-Directed learning, problem solving, and researching of system issues
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
- Ability to critically review feature requests and make alternate proposals as warranted.
- Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization
- Experience with Gainsight and other Salesforce applications.
- Experience implementing and maintaining communities
FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.