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Platform Architect-Employee Workflows

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

ServiceNow is seeking a Platform Architect for Employee Workflows that is a customer facing domain expert, drives innovative business solutions with our customers, and applies technical consultation skills. This role is well versed in architecting and developing Employee Workflow solutions on the Now Platform, as well as working with customer architects and tech leads.

The Platform Architecture Team is part of our pre-sales organization and brings deep technical platform expertise, real-world experience, as well as excellent presentation skills to consult with our prospective customers and build confidence in how ServiceNow is the Platform of Platforms. We act as technical leaders on the most complex solutions to design, advise, and ensure that customers and prospects can realize the value they need through the ServiceNow platform. We also support the broader pre-sales organization by sharing insights on how they can apply ServiceNow best practice and industry standard approaches to their customer’s technical challenges. 

As a member of our pre-sales team you will have a major impact on our future success. Members of this team have an opportunity to drive the continued growth and success of ServiceNow, along with support from the business unit, executive team, and sales.

The Employee Workflows Platform Architect will provide technical expertise to support the Employee Workflows Solution Specialist teams and customers with product and solution leadership during pre-sales engagements. This role also partners with peers across workflows to go wide and deep on solution architecture and positioning during complex sales cycles. 

 What you get to do

  • Provide subject matter expertise and perspective on unique differentiators and convey architecture knowledge/experience regarding how ServiceNow best interoperates and co-exists with other major enterprise systems of record and platforms.
  • Document and present architecture aligned with our client’s operating environment and desired outcomes
  • Lead conversations on how ServiceNow scales to meet performance, organizational, and compliance needs of customers
  • Work closely with Product Management on upcoming releases and provide feedback from customer interaction
  • Partner with the Office of the CISO to advise customers on the intersection of security and solution capabilities
  • Keep up on complementary technology and external trends to identify opportunities to broaden the use of the Now Platform outside of typical domains
  • Establish a standard/re-useable customer-facing presentation that can help scale our ServiceNow unique differentiators at the platform as well as Employee Workflows-specific level.
  • Present at executive briefings and marketing events
  • Contribute to and help maintain internal forums and asset libraries to enable innovation at scale

Qualifications

  • 5+ years of experience as a solution architect
  • 3+ years of experience architecting and delivering complex solutions across Employee Workflow Products on the Servicenow Now Platform
  • Subject matter expertise within the Employee Workflows areas of specialization, for example Human Capital Management, HR Service Delivery, Enterprise Service Management, Workplace Service Delivery
  • Expert knowledge of the ServiceNow Platform and Capabilities, such as IntegrationHub, Encryption, ML/AI, Mobile, Flow Designer, 
  • Familiarity with common technologies and solutions used in Employee Workflows, such as Learning Management Systems, HCM Systems, Talent Acquisition, Credentialing, and Document Management
  • Presentation skills including public speaking, meeting facilitation, workshops and white boarding (both virtual and in-person)
  • Ability to communicate complex topics to an audience with various functional knowledge
  • Fluency in integrating enterprise platforms using technologies such as web services, JDBC, file-based parsers,
  • Familiarity with JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
  • Functional comprehension of SQL and database concepts
  • Ability to quickly understand new technology through instruction and self-training
  • Strong written and verbal communication skills
  • Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes
  • Experience partnering with a large field sales organization preferred
  • Able to travel up to 35% annually

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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