Platform Operations Engineer

| Chicago | Remote | Hybrid
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We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
Hyatt is currently seeking a Platform Operations Engineer to provide technical support for Hyatt.com and its backend applications. The ideal person for this position is skilled and passionate about solving technical problems while focusing on the guest experience.
The Platform Operations team is responsible for the daily support and maintenance of the Hyatt.com production and test environments. The team ensures Hyatt.com is operating within expected page response time, error rates, and availability. Team members report incidents and problems to both internal Hyatt Business and Product Owners as well as external vendors. Platform Operations works closely with the development team and third party vendors to identify and resolve critical production issues. Additionally, the team supports the Content Management Systems used to display digital assets on Hyatt.com. Also, the team works with the Platform Engineering team on test and production deployments using Agile methodologies. Team members collaborate to establish new technical operational strategies in cooperation with hosting vendors and internal technology teams. Individuals with an "automate everything" mentality will thrive in Platform Operations, where there is a strong push to automate operational procedures, deployments, and repeatable tasks.
The Platform Operations Engineer will report to the Manager, Platform Operations at Hyatt's corporate offices located in downtown Chicago.
Primary Responsibilities:
Provide Tier 3 Production 24x7 on-call support (rotation)
Monitor Key Performance Indicators (KPI's) for website and applications
Install, configure, and maintain web or middleware applications
Remediate all Security Vulnerabilities related to web and application software
Perform software releases using established automated procedures
Automate repeatable and frequent operational processes and procedures
Participate in Change, Incident, and Problem management including Root Cause Analysis
Improve and document operational and troubleshooting procedures
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties or responsibilities may be required and/or assigned as necessary.
The ideal candidate should enjoy a challenging, fast paced environment with a focus on quality, operational excellence and industry leading innovation. Additionally, the ideal candidate should have excellent interpersonal skills, be able to work in a team environment and contribute as an individual. The candidate should be results driven, a self-starter, and effective at prioritization.
Required Qualifications:
3+ years experience hands on production application support in Linux environment
2+ years experience with modern web and mobile application environments (TCP/IP, HTTP, DNS, routing, load balancing, CDNs, WAF security, etc)
2+ years experience with Bash, Python, Perl or similar scripting language
Experience with Docker or other container based platform
Experience with Ansible and Salt Stack or similar configuration management tools
Experience with Stash/Bitbucket, SVN, or similar code repository tool
Experience with web application technologies including HTML, JavaScript, Node.js, Nginx, React
Working knowledge of incident, problem, and change management best practices
Strong business and technical acumen being able to effectively communicate with others
Strong organizational and prioritization skills
Desired Qualifications:
Large scale eCommerce industry experience
Experience with the implementation and management of procedures in a technical operations environment, including managing and reporting on quality and operational metrics
Experience in the creation and/or execution of Business Continuity and Disaster Recovery plans
Experience with APIs, service-oriented architecture (SOA), and microservices
Experience configuring Nagios or similar monitoring tool
Experience with Splunk and creating queries and dashboards
Experience with DataDog or similar Application Performance Monitoring (APM) tool
Experience with Kubernetes or similar container orchestration tool
Experience with Jenkins or similar CI/CD tool
Experience with Kafka or similar data streaming tool
Experience with Rabbit MQ or similar messaging tool
Experience with Adobe Experience Manager (AEM), 6.x
Working knowledge of databases and ability to write SQL queries
Bachelor of Science degree preferred
Preferred candidate is passionate about the hospitality industry

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Location

The Hyatt Corporate Office is located along the Chicago River within Chicago's Loop neighborhood. It is close to train stations, bus stops, restaurants and nightlife.

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