Platform Support Engineering Manager

Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

About Us

Mastery Logistics Systems is building the world’s first lovable Transportation Management System, or TMS.

Our customers – large transportation companies and shippers who need those companies – have struggled with systems that are outdated or inadequate. As shippers or transportation service providers, our customers have in the past been forced to use multiple systems to manage dedicated fleet operations, outsourced or insourced trans management, one way trucking, truckload brokerage, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function.

Mastermind TMS allows our customers to bring all of these functions into a single platform, providing flexibility, visibility, control, and efficiency. Today’s unprecedented global supply chain upheavals underscore how important the transportation industry is. We are building a system to allow this industry to work faster, smarter and more efficiently.

The challenges in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier and touching every part of our economy then this is the place for you.

Mastery Logistics Systems is committed to continuing to build an incredible company. We are a masterful mosaic of incredible people. We are specialists and experienced in our respective fields. We are dedicated to continuous improvement both professionally and personally. We are a collective group of really good people. We have different interests, backgrounds & talents and we work together to create really cool stuff! We believe in diversity of thought and are mindful and inclusive. We have deep respect for each other and work diligently at adding the right people to our teams.

At this moment we are all working from home and doing our part to combat the Covid 19 virus. We are creatively building our new work habits. We are respectful of each other’s time and personal life. We have flexible schedules but share in the mission that we are building and need to get it done. We offer an excellent suite of benefits. We are dedicated to finding new ways to add perks as we live and work from home.

Our team has the domain knowledge and connections to make an impact, and we’re looking for experienced and thoughtful people to who thrive on creating and building great products. We want people who have a true passion for servicing and taking care of our customers. We need people who are flexible problem solvers, thrive on collaboration and consistently know how to communicate their solutions well. We are small and nimble – which is evident in how quickly we could pivot to our new reality. Each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry.

Join us – you’ll love it – let’s build a masterpiece!


About the Role

The transportation industry has no shortage of complex problems requiring creative solutions to scale efficiently. In this role you will build and lead a small team to support operations and engineering teams to build world class cloud based applications.

Responsibilities

  • Build and manage a team of experts on the MasterMind application that will work to support Mastery’s customers and internal product, and engineering teams
  • Work with the Cloud Engineering team to build and maintain core infrastructure pieces supporting the MasterMind application
  • Organize and participate in the on-call rotation to respond to MasterMind availability incidents and provide support to software and cloud engineers
  • Hold team responsible for building monitoring and alerting that trigger on symptoms and not on outages
  • Review team documentation of every response to incidents so findings turn into repeatable actions, and then into automation
  • Debug production issues across teams, services and levels of the stack
  • Understand our 3rd party integrations inside and out to monitor and troubleshoot issues outside of MasterMind’s control
  • Complete an operational audit of our existing services for high availability, compliance, and security
  • Build out controls to define and enforce least privileged access to the MasterMind application and infrastructure stack
  • Consolidate Mastery’s monitoring, alerting and log aggregation capabilities onto the right tools for our application stack
  • Develop and maintain strong working relationship with Product and Engineering to define their SLAs and communicate them to the organization
  • Review existing metrics for key indicators of performance and availability

Requirements

  • Previous successful leadership experience
  • Experience with AWS, Azure, or GCP cloud computing
  • Experience with at least one programming language
  • Experience with Nginx, Docker, Kubernetes, Terraform, Git or similar technologies
  • Experience with SQL, RDBMS, and NoSQL technologies
  • Experience building highly available systems with multi-region data replication
  • Know your way around Linux and the Unix Shell

Benefits

Mastery takes great pride in providing our employees a robust and highly competitive benefit package. Our benefits include Medical, Dental and Vision insurance covering 90% of premium costs. Company paid life insurance for 1x salary. Legal, AD&D, Additional Life and other employee assistance benefits. We have a 401k savings plan with a 4% match. We provide opportunities for professional growth and development. We fully support our work from home initiative as we do our part to combat the Covid 19 crisis. We have a manage your life and schedule Paid Time Off program. We are fully devoted to finding creative perks and benefits since we cannot currently enjoy our cool office culture. Our philanthropic partner is St. Jude Children’s Research Hospital.


We are an equal opportunity employer and actively seek a diverse community of professionals. Veterans, Women, non-binary, people of color, LGBTQIA, we welcome all to apply!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • InVisionDesign
    • JIRAManagement
    • TrelloManagement

Location

Our office in Chicago is on the near west side - close to all major transit + restaurants & coffee shops. We have a second office in Lake Forest, IL

An Insider's view of Mastery Logistics Systems

What does your typical day look like?

What's exciting about this phase of Mastery is that every day we're both pushing forward our initial product as well as building out the company itself. So a typical day involves defining upcoming features, prototyping, interviewing candidates, and working with the team to establish our processes. Everyone gets to contribute in multiple ways.

Chris Wallace

Director of Product Management

What are Mastery Logistics Systems Perks + Benefits

Mastery Logistics Systems Benefits Overview

Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of your time and the needs of your personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks.

Culture
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Mastery offers several health plans for individuals and families.
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Mastery provides employees with a 401(k) matching plan, matching up to 4%.
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
More Jobs at Mastery Logistics Systems37 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Operations
Product
Project Mgmt
Developer
new
Remote
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Remote
Developer
new
Chicago
Developer
new
Remote
Developer
new
Chicago
Developer
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Chicago
Operations
new
Remote
Project Mgmt
new
Chicago
Product
new
Chicago
Developer
new
Remote
Product
new
Chicago
Data + Analytics
new
Remote
Developer
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Data + Analytics
new
Remote
Design + UX
new
Chicago
Operations
new
Remote
Developer
new
Chicago
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Developer
new
Remote
Project Mgmt
new
Remote