Pre-Sales Engineer

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
The Relativity Pre-Sales team is a dedicated group of RelativityOne domain experts supporting revenue growth on large and strategic opportunities. The team achieves this vision through a combination of technical activities (e.g., crafting solutions to customer’s problems) and commercial activities (e.g., scoping the opportunity).
The Pre-Sales team must be able to understand our products, how they apply to customers, and how they make a customer successful. A Sales Engineer must be tech savvy enough to understand the relevant content, but enough of a communicator to connect and communicate clearly with less savvy individuals.
A Sales Engineer is the sales team’s industry and technical encyclopedia and needs, at a minimum, to be able to handle technical product-centric questions that come from technically inclined customer stakeholders.

Key Areas of Focus

  • Understanding, gathering, and analyzing the prospect’s needs, problems, and opportunities.
  • Promoting the product’s key benefits and value proposition
  • Build confidence that we can deliver a solution that meets the prospect’s needs and guide customer expectations to a set of achievable outcomes.
  • Effectively driving the technical evaluation process, proposals, request for proposal, proof of concept and solution alliances (when and as needed).

Role Responsibilities

  • Actively drive the technical sales evaluation and support process for prospects and partners
  • Provide internal and external assistance during the Sales process:
  • Gather and assess prospect’s technical specifications and requirements
  • Aid in the development of client relationships
  • Address prospect’s questions in a responsive and comprehensive manner to ensure prospect satisfaction
  • Assist with proposal preparation, when required
  • Manage and deliver custom product demonstrations to prospective customers
  • Partner with the Customer Success Management team to transition customers upon the awarding of contracts.
  • Provide consistent and effective communication, both internally and externally.
  • Think critically and recommend improvements to increase efficiency in workflows or other prospect benefits
  • Collaborate with Product Marketing to maintain and enhance our demo environments

Minimum Qualifications

  • Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration
  • Five years of experience supporting enterprise SaaS applications, including two or more years in sales engineering or consulting
  • Ability to pass the Relativity Certified Administrator (RCA) exam within 6 weeks of employment
  • Ability to obtain Relativity Master certification within 18 months
  • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
  • Attention to detail, plus analytical and problem-solving capabilities
  • Positive, service-oriented personality
  • Ability to travel up to 40%
  • Ability to multitask and self-manage workload

Preferred Qualifications

  • Experience supporting e-discovery solutions across the EDRM
  • Relativity experience; Relativity Certified Admin (RCA) a strong plus
  • Strong sales orientation and presentation skills
  • Team player
  • Ability to handle ambiguity, anticipate and react to changes quickly in a fast-paced sales environment
  • Expertise in industry standard security and compliance certifications, e.g. – ISO27001, SOC II, FedRAMP, etc.

#LI-MC1
Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years.
If you’re ready to grow with us, we’d love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

How do you empower your team to be more creative?

We have a semi-annual Hackathon where our engineers get to work on their own feature ideas for 3 days. The ideas that emerge have blown our minds and eventually become part of the product. In addition to design sessions that each team has, we also regularly have Relativity talks. These talks are a great way for engineers to share their experience.

Cindy

Manager, Software Engineering

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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