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Pre-Sales Support Engineer (English/Spanish bilingual)

| Chicago

Overview

Meraki seeks a talented, enthusiastic, and tech-savvy individual to build upon the success of its rapidly expanding free trial program in an exciting market. You will work closely with hundreds of businesses, start-ups, educational institutions, and healthcare providers to ensure that they have a great first experience with Meraki’s cloud-managed products. This customer-facing role will expose you to a diverse group of teams within Meraki -- including Engineering, Product Management, and Sales -- providing endless opportunities for career growth in a fun, challenging, and fast-paced work environment.

It's an exciting time at Meraki! We offer a competitive salary, company sponsored medical, dental and vision coverage, free lunches, employee fitness program (free onsite gym!), and ample vacation time. 

Responsibilities

  • Recommend the optimal deployment of Meraki’s networking products to a diverse customer base participating in the free trial program
  • Guide prospective customers through the Meraki Dashboard, a unique web interface that manages customer networks from the cloud
  • Coordinate with Sales, acting as a primary technical consultant to provide a successful equipment setup and configuration experience
  • Diagnose and resolve network configuration issues, consulting with the Engineering and Support teams
  • Contribute to product development by communicating customer feedback and initial impressions to the Product Management and Marketing teams
  • Assist with projects as the group’s roles and responsibilities evolve

Requirements

  • Interest in tech, intellectual curiosity, and the ability to quickly learn a new discipline
  • Follow-through, resourcefulness, and problem solving skills
  • Attention to detail and outstanding communication skills, both verbal and written
  • Ability to work well with others
  • Fluency in English and Spanish.
  • B.A. or B.S. from a top tier academic institution. Background in a technical or analytic discipline recommended but not required
  • Must be authorized to work in the U.S. - position does not provide sponsorship

Characteristics of success

  • Friendly but diplomatic interpersonal skills
  • Self starter who can learn quickly
  • Comfortable in a collaborative and team environment
  • Enthusiasm unknown to mankind
  • Thrives in a fast-paced, challenging office
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Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.

What are Cisco Meraki Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
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