Principal Process Engineer at Discover

| Chicago | Remote
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

Intro:

If you’re a deep thinker -- with a track record of breakthrough improvements -- eager to solve Discover’s most complex, critical challenges, drive millions of dollars of impact, and have visibility to our C-Suite, then continue reading!

Discover is seeking a Principal Process Engineer for Discover’s Special Operations team, which is comprised of creative problem solvers and strategic software engineers who collaborate with our internal clients to understand their challenges and architect solutions. We are at the cross section of business and engineering helping teams within Discover to reach their goals by finding technology solutions to meet their needs.


What you’ll do:

This role will be partnering with business and technology teams to assess and re-engineer processes and manual activities in the pursuit of automation. She/he ensures efficient and compliant servicing operations while ensuring world-class customer experience.


How you’ll do it:

As a Principal Process Engineer, you will work as a core member of our interdisciplinary teams and will be expected to quickly contribute as a project leader and trusted advisor to our senior leaders. You will orchestrate and deliver viable solutions for our businesses to adopt by translating strategies into action, delivering significant ROI, reducing risk, and achieving enterprise-wide strategic objectives. As part of a typical day, you will guide business stakeholders to spearhead breakthrough improvements and partner with key technology teams to aide in the design and implementation of automation solutions to the process issues identified. As a principal you will have a certain degree of autonomy when executing the projects and as such will also be expected to coach and guide team members in the paths that you pioneer.

Responsibilities


  • Responsible and accountable for the planning and execution of the most complex and impactful projects. Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.
  • Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.
  • Manages relationships with business partners and management of system-related projects from idea to implementation. Manage communications and relationships with the company’s most influential leaders to understand customer and business needs, conduct current-state analysis, explore uncommon approaches, mitigate risk, and deliver sustainable solutions
  • Ensures that sound operational processes and procedures are developed and documented. Continuously improve the team’s internal efficiency and effectiveness to set the company standard by identifying opportunities, generating creative solutions, and supporting the team’s balanced OKRs
  • Owen key partnerships with business units after project transition to facilitate execution of implementation plans and ensure solutions are maintained by the process owners. Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.
  • Provide strategic insight and guidance for solution methods and replicable design across the organization for process improvements
  • Development of the project pipeline by partnering with stakeholders to identify project opportunities across the firm
  • Develops any necessary remediation plans and ensures their timely completion.

     

Qualifications:

The Basics:

  • Bachelor's Degree in Business, Arts and Sciences, or related field
  • 6+ years of experience in Customer Service or Financial Services Operations
  • In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

     

Bonus Points if you have:

  • 3+ years of experience in Computer Science, Management Information Systems, or related technical field,
  • 3+ years of experience as a Project Leader (Financial Services, Technology Organizations or Entrepreneurial industries is a plus)
  • Lean Six Sigma Black Belt Certification (ASQ preferred)
  • Knowledge of automation technology’s such as RPA, BPM, OCR etc…
  • Outstanding communication and attention to detail while helping senior leaders make difficult and innovative decisions
  • Comfortable with ambiguity and taking ownership, and able to define your own role
  • Excellent organizational and interpersonal skills with an ability to determine an appropriate level of detail given project milestones.
  • Manage and execute projects with a strong bias for action; ability to effectively prioritize projects and meet aggressive, recurring deadlines.
  • Superior customer service skills, demonstrating an intense focus on the customer experience.
  • Experience working in highly collaborative environments
  • Experience in the e-commerce or payments industries
  • Experience with payment processing solutions

#Remote

#BI-Remote

#LI-DK1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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