Principal Site Reliability Engineer

| Chicago | Remote

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

Site Reliability Engineers (SREs) are a hybrid of systems and software engineers who are responsible for scaling, automation, and production issue support for applications. SRE’s have an intense passion for finding and improving efficiencies with infrastructure, development and deployment automation. As a SRE, you will lead the efforts of application deployment, reliability, scalability, availability and performance alongside the engineering and infrastructure teams. Site Reliability Engineers will work closely with our engineering teams to build mature, production-ready services and applications. As part of the SRE team, you will help define our standards for monitoring, alerting, scalability, and production-readiness. You will monitor and report on the uptime of our systems and services, the performance of our applications, and the capacity of our platform.

Additionally SRE is responsible for the provisioning, benchmarking, tuning, and improving the end to end customer experience for our Discover Website. In our industry where millions of dollars move every day and milliseconds count in every transaction you are always looking for ways to ensure our customers get the best response time. You will also be deeply involved in system roadmap planning and release management activities as well. Overall, you will become a rock star subject matter expert on the operation of these world class core systems powering our great Fortune 300 Company (which really operates like a startup). You will promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software.

In this role, you will wear many hats but your skills will be crucial in the following:

  • Lead the creation of a SRE team supporting Discover.com [card & bank] and Discover Mobile application. Discover.com gets 3.5million and Discover mobile gets 2.5 million logins daily!
  • Help architect how the SRE organization for Discover.com is formed from scratch!
  • Supports and maintains software installations and hardware systems - lifecycle management, change management, request management and incident management.
  • Designs, develops and tests vended software and non-vended solutions.
  • Consults with customer base to gather requirements for solution set.
  • Important Works closely with plan, build, run and infrastructure teams to support key business applications.
  • Important Works closely with senior staff for process improvements and automation opportunities
  • Ability enhance and maintain complex software components and distributed systems.
  • Experienced in DevOps skills and methodologies - Create and manage a continuous build, integration, test, and deployment system
  • Proficient in monitoring, alerting, analyzing and troubleshooting large scale distributed systems
  • Experience with clustering technologies - high availability, resiliency and horizontal scaling. Good understanding of defining and executing High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering tests
  • Control application code deployment servers and code deployment methods
  • Familiar with OS tuning, optimization and system requirements for vertical scaling
  • Understanding of networking concepts and experience with HTTP protocol
  • Lead and participate in performance tests, identifies the bottlenecks, opportunities for optimization and capacity demands
  • Monitor and report on SLA/SLO/performance/capacity for a given applications services. Work with business and product owners to establish key performance indicators.
  • Partnering with security engineers and developing plans and automation to aggressively and safely respond to new risks and vulnerabilities.
  • Control application log collection and analysis - Automate processes and systems configuration/deployment
  • Design and architect operational solutions for managing applications and infrastructure, with the specific goal of increasing the automation, repeatability, and consistency of operational tasks.
  • Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload reasonable.
  • Proficiency in one or more general purpose programming languages: Python, Go, shell scripting (Unix/Linux), Java
  • Automation tools experience such as Chef, Puppet, Ansible. Developing monitoring tools and log analysis tools to manage operations
  • Defines and drives adoption of a best in class monitoring frameworks to accomplish end to end application or service monitoring and noiseless alerting end application or service monitoring and noiseless alerting with proper telemetry
  • Analyze and participate in periodic on-call duties to prevent, solve and automate the response to problems in mission critical services and automated deployments
  • Continued curiosity regarding new technologies and evolving best practices 
  • Work with Release Manager and development teams to deploy software releases
  • Self manages the effort split between operational work and engineering work 
  • Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
  • Troubleshoot program and system malfunctions to restore normal functioning.
  • Expand or modify system to serve new purposes or improve work flow.
  • Select Use the computer in the analysis and solution of business problems, such as development of integrated production and inventory control and cost analysis systems.
  • Consult with management to ensure agreement on system principles.

Minimum Qualifications:

  • Bachelors Information Technology
  • 4+ years software testing or related

Bonus Points/Nice to have

  • Bachelor’s Degree or Master’s Degree in Information Technology or Computer Science
  • 7 years + of experience in software engineering
  • 2 years of coding experience using strongly typed language Java, Golang
  • 2 years of experience in SRE, DevOps, or similar role
  • 2 years of experience with scripting languages like Python / Bash
  • Familiar with design principles of monitoring and alerting systems
  • Deep knowledge of distributed pub-sub message systems

#Remote #BI-Remote #LI-SY1

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
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    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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