QA Manager

| Chicago

Why our work matters

The healthcare industry is notoriously difficult to navigate. Nearly one third of the $3 trillion spent on healthcare annually results from this complexity. Our mission is to simplify the healthcare experience in a way that provides access to better care at a lower cost.

Since 2014, HealthJoy has been committed to revolutionizing the way people access healthcare. Through an easy to use app that brings together healthcare information and on-demand help, we enable people to be more informed and confident when making decisions about their healthcare. It’s no small feat, but our work makes a significant difference in people’s lives.

Our team has compassion and energy for the problems we are solving. We hold ourselves accountable and deliver on ambitious, meaningful goals. Putting egos aside, we commit to doing what it takes to bring positive changes to our users. Everyone plays a role.

Together we are building the future of healthcare. Join us!

Your role in our mission

We're looking for a Quality Assurance Manager to be accountable for driving meaningful change across all contact channels to ensure our high quality product delivers Joy to every HealthJoy member. This is a great role for a mission-driven leader who has a strong quality background with exceptional people skills necessary to be an effective influencer to others while rolling out new or improved quality initiatives.

What You’ll Accomplish

  • Champion quality and excellence throughout the organization
  • Define the vision for QA organization and lead QA organization in executing toward the vision
  • Manage members of a growing QA team and provide day to day direction of overall organization vision
  • Work with engineering leaders to define best practices, process improvements, and leverage metrics to ensure effectiveness of our quality assurance efforts
  • Drive long term strategy, planning, and execution for test automation
  • Be an experienced manager who can mentor QA Analysts and QA Automation Engineers, building a top performing QA organization
  • Be a hands-on QA specialist and a QA expert for other QA team members to go to.

What You’ll Need

  • 8+ years of experience in hands-on testing with 3+ years of experience as a QA manager
  • Ability to define QA vision, strategy, and test plans
  • Expertise in measuring and managing quality metrics for continual improvement
  • Expertise in Agile testing, including continuous regression testing
  • Expertise in defining test scenarios and test cases
  • Expertise in executing manual and automated test cases 
  • Thorough understanding and hands on experience in developing, enhancing automation frameworks
  • Expertise in Selenium and Java
  • Experience in managing distributed teams preferred 
  • Passion in coaching and empowering a team
  • Experience in collaborating with Product team and Stakeholders for requirement validation and UAT

HealthJoy perks

  • Medical benefits with generous employer contribution + dental and vision 
  • HSA with annual company contribution
  • 401k
  • Stock options
  • Pre-Taxed Transit 
  • Flexible PTO policy
  • Parental leave
  • Access to the HealthJoy app
  • Quarterly volunteer events
  • Monthly company sponsored happy hours
  • Weekly Instacart orders and catered lunches every Friday

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • microservicesLanguages
    • ErlangLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWS Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • GainsightCMS
    • SalesforceCRM
    • InsightSquaredCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet) and bars. Subway access within steps.

An Insider's view of HealthJoy

What's something quirky about your company?

HealthJoy was started in a house in River North that's blocks from our existing office. At one time, we had over 25 employees stuffed in that house. The co-founders lived in the 4th floor and would occasionally cook lunch for the team.

Rick

CMO

What's the biggest problem your team is solving?

As everyone knows, healthcare is overly complicated. People get these amazing health plans but are almost scared to use them. We are trying to make using healthcare as easy as possible. It's like you have an industry insider always accessible right from your mobile phone.

Khem

Director of Product Analysis

How does the company support your career growth?

One of my favorite parts about working at a startup is that there is no playbook-we’re creating new products, processes, and client experiences every day. Our corporate culture values individuals who come to the table with fresh ideas, and we empower team members with the autonomy and resources to execute when there’s a better way of doing things.

Sarina

Director of Customer Success

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Volunteer in local community
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Promote from within
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