Quality Assurance Analyst

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BigTime is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,000 firms worldwide and tracking over $2 billion in billable time each year.  Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability. 

If you love what you do, and want to work in a fast-paced, entrepreneurial environment that will challenge you to do your best, then check us out! 

We are looking for a Quality Assurance Analyst to join our Product team, based  in our downtown Chicago office. Our QA analysts work side-by-side with our dev teams in a true agile environment, developing and executing test plans, ensuring high quality web and mobile experiences, validating business objectives and ensuring customer satisfaction. 

The ideal candidate has a passion for quality, a strong understanding of  best practices, and is able to work well with cross functional teams.Our QA team does more than push buttons and check boxes! We are looking for analysts who can act as customer advocates and help our team continue to deliver world-class solutions.

What you’d be doing:

  • Daily stand ups to talk as a team about daily priorities, bi-weekly sprint planning to answer follow up questions and give updates and insight to bugs

  • Outlining full feature testing 

  • Write business use cases, test cases and test scripts

  • Ensure solutions meet business needs and requirements based on test results

  • Execute and evaluate manual test cases and report test results

  • Analyze automation test results and present findings

  • Ensure that validated deliverables meet functional and design specifications and requirements

  • Testing JIRA tickets for functional, visual, usability, regression, exploratory, cross-browser, and device testing

  • Writing manual test steps that include setup, iterations, expected and actual results

  • Writing bugs and user stories in JIRA with clear acceptance criteria

  • Writing regression test plans for large features and quarterly releases/epics

  • Critical Path - high level testing for quick releases and hot fixes

  • Creating testing checklists and identifying QA process improvements

  • Participate in troubleshooting and triaging of issues with various teams to determine root cause and resolution

  • Employing advanced QA techniques such as equivalence class partitioning, boundary value analysis, decision table testing, and black box/white box/gray box understanding

  • Document software defects in bug tracking system and monitor bug resolutions

 

 

We want someone who has:

  • 2+ years of QA experience and a background in web technologies

  • JIRA experience is a plus

  • AGILE TEAM experience is a plus

  • Experience creating test plans

  • Experience testing with integrated systems

  • Ability to gather reproduction steps and document issues

  • Effective written and verbal communication skills

  • Experience with defect prioritization and issue classification

  • Testing experience from prototypes to MVP to maintenance releases

  • Experience with usability testing is a plus

 

BigTime Software is a developer of online time and billing applications for professional service firms.  Our software is used by thousands of accountants, engineers, and consultants. If you are passionate about consultative selling, and want to work in a small team environment that will challenge you to do your best, then check us out!

Working at BigTime has its benefits!

  • Competitive salary and bonus potential

  • Company paid health & dental plans

  • Generous time off and paid company holidays

  • Company provided latest technology & software tools

  • Weekly catered lunch and all company meeting 

  • Free fresh fruit, snacks, cold brew coffee/tea, soda and La Croix

  • Great, convenient downtown / loop location

 

Applicants must be authorized to work in the U.S.  BigTime Software, Inc. is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Technology we use

  • Product
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    • HubSpotCRM
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Location

311 South Wacker Dr., Chicago, IL 60606

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Health & Dental Plans
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan
- Snacks, Coffee, Soda Pop and More

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
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