Quality Assurance Coordinator
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
The Quality Assurance Coordinator is responsible for the ongoing review and monitoring of customer quality via all forms of communication including phone, chat, and email. The Quality Assurance Coordinator ensures adherence to Avant procedures and regulatory policies and evaluates overall quality of the customer experience.
What you do at Avant:
- Perform phone, chat, and email quality monitoring
- Audit loans and payments processed for proper procedure
- Call calibration sessions
- Provide detailed feedback and respond to requests from management on a regular and timely basis
- Document all review findings in accordance with the quality program
- Take on additional projects and duties as needed
Why you are a fit for Avant:
- Extensive knowledge of Avant policies and procedures
- Demonstrated ability to provide exceptional customer service
- Excellent analytical and problem solving skills
- Excellent communication skills
- Ability to work independently and in a professional team setting
- Must be in good standing with Avant as of the date of consideration
Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.
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