SMS Assist is looking for a Quality Assurance Specialist to join our growing team!

Quality Assurance Specialist Core Responsibilities

• The Quality Assurance Specialist will consult with customers/affiliates about their service needs and wants
• Receive and manage customer /affiliate calls about services
• Proactively identify, research, and resolve customer/affiliate issues using the company’s web based systems and databases
• Follow-up on customer inquires
• Manage all entries in our databases and ensure consistency and accuracy
• Manage the scheduling and completion of all services assigned by customer
• Other duties/ special projects as directed

Quality Assurance Specialist Key Competencies

• Strong written and verbal communication skills through telephone and email with customers/affiliates
• Proficient in Microsoft products (especially Microsoft Excel) and databases
• Critical thinking skills
• Selling skills
• Ability to negotiate
• High integrity
• Ability to multi-task
• Self-starter
• Flexible and adaptable
• Strong organizational and planning skills

Quality Assurance Specialist Education and Experience

• Undergraduate degree (or equivalent experience)
• Previous customer service experience a plus
• Experience in a trade is a plus
• Professional, relevant examples of solving tough customer issues
• Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook
• Traits: attention to detail, ability to work under pressure

Additional Requirements for the Quality Assurance Specialist

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

Job Classification

• This is a full time non-exempt position
• The schedule for this position is Monday- Friday 8:00 AM-5:00 PM
• Internally this position is known as Quality Assurance Specialist

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.