Quality Control Specialist
Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Program Managers and Sales Team Management on the implementation of the Epsilon product line.
Essential Duties & Responsibilities:
- Program Implementation
- Communicates daily with Program Managers and Sales Team Management to ensure the most current product knowledge and program updates.
- Acts as a middle man between Program Management/Client & Sales Team members
- Implements daily changes to contract information
- Reviews dealer program information prior to mailing
- Proactive in researching any potential issues using current program systems & Program Management
- Researches daily concerns or issues – with a resolve in a timely manner
- Maintains an inventory of program samples to be supplied to the Sales Team
- Maintains an organized filing system for a dealer documentation
- Develops and maintains efficient process flows for all program AOR implementations
- Responsible for knowing program participation numbers
- Responsible for training the Sales Teams on product knowledge and ongoing enhancements and changes.
- Maintains current training materials, power points & contracts.
- Assists IT and Program Management in the development of new program systems and updates.
- Performs other related duties as needed to support corporate objectives.
- Acts in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
Essential Qualifications:
- Conscientious and detail oriented
- Strong analytical skills
- Proactive
- Have the ability to multi task
- Intermediate level computer competency
- Flexibility to work when needed under deadlines(including weekends)
- Relationship building skills
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.