Job Description
Company Description:
McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.
Leading this revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McDonald's restaurant.
As we have matured as an engineering organization and seen the demands for technology grow exponentially, we're gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We'll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
Reporting to the Sr. Network Manager, the Network Engineer will be responsible for monitoring network performance, identifying and resolving network issues, and implementing network security measures to protect the organization's data and systems. In addition to required technical capability, the successful candidate will have superb communication and problem-solving skills, as well as the ability to work well in a team environment.
This is an exciting opportunity for a motivated and dedicated Network Engineer to take on a key role in the organization's technology team and make a meaningful impact on its operations and success.
Responsibilities & Accountabilities:

• Develop, manage and implement a network infrastructure that supports the Restaurant operations, including point-of-sale systems and other business-critical applications.
• Manage and maintain Network hardware, such as Routers, Access Points, Switches, and Firewalls.
• Solve, Design, implement, test, deploy and maintain innovative Network solutions to transform service performance, durability, cost, and security.
• While embedding with teams, strategize, consult, and prototype alongside other engineers to implement standard methodologies and solutions for applications applying the latest Network Technologies.
• Drive proof of concepts and conduct technical feasibility studies for business requirements.
• Remain up-to-date on emerging technologies and architecture and propose ways to use them in current and upcoming projects.
• Strive to provide world-class service to both internal and external customers.
• Effectively communicate project health, risks and issues to the program stakeholders, sponsors and management teams.
• Resolve most conflicts between timeline, budget, and scope independently but intuitively escalate complex or consequential issues to senior management.
• Identify and direct changes through appropriate review and approval mechanisms.
• Work well in an agile environment.
• Responsible for providing urgent support and troubleshooting for our customers outside of regular business hours.

Qualifications:

• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
• Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
• Cisco Professional Level Designation (CCNP Enterprise, CCNP Security, CCNP Data Center, etc.)
• Strong desire to automate everything you touch.
• Must be attentive to details, organized, self-motivated, and driven.
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs.
• Excellent written and oral communication skills with the ability to communicate effectively with technical and non-technical staff.
• Comfortable with ambiguity and ability to navigate uncertainty.
• Demonstrated strong analytic and problem-solving abilities.
• Advanced ability to manage multiple projects simultaneously.

Preferred Qualifications:

• Subject matter expert in many facets of network hardware based on Aruba & Meraki platforms.
• Strong analytical and troubleshooting skills to critically evaluate information gathered from multiple sources.
• Ability to manage stakeholder expectations and resolve conflict.
• Proven experience working in an Agile environment with a Scrum Master, Daily Scrum meetings, Backlogs, Sprints and written Stories and deliverables. Familiar with documentation process and tools, JIRA and Confluence preferred.

Experience:

• 5+ years' of experience with routing and switching technologies.
• 5+ years' of experience with Meraki and Aruba L2&3 switch installation, administration, and management.
• 5+ years' of experience with Meraki and Aruba wireless solutions and access points.
• 5+ years' of experience with Network Security.
• Bachelor's degree or three years relevant experience.
• Knowledge of networking protocols such as OSPF, BGP, VTP, TCP/IP, DNS, DHCP, LAN/WAN, and VPN design.
• Experience with Palo Alto Firewalls.
• Experience with Microsoft Active Directory
• Experience with VMware solutions.
• Experience with SolarWinds or equivalent network monitoring solutions.
• Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

Additional Information:
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.