Salesforce Business Systems Analyst at Cisco Meraki

| Chicago
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Cisco Meraki is searching for a Business Systems Analyst with a focus on Salesforce.com to join our Business Systems team! As the fastest growing cloud networking team in the world, our products and technology are changing the face of enterprise networking and making cloud-managed IT a reality. At Meraki, we're busy simplifying powerful technology to free passionate people to focus on their mission.

We are looking for an advanced technical professional that can execute on system configuration, design business processes, and operate in an agile environment. As a strategic partner to the business, you will cultivate a deep understanding of their processes and act as a consultant on their business systems needs. You will capture requirements, design and document technology solutions, configure solutions, and implement them using software development lifecycle processes.

This role includes engaging with other analysts, project managers, developers, testers, and production support through each stage of the software development lifecycle. An experienced analyst, you will partner with all levels of the organization, lead others, drive results, proactively identify and resolve problems, and make challenging decisions. Are you ready to join our team?

What you'll do:

  • Configure and customize Salesforce.com and related 3rd party tools
  • Leverage your understanding of the business strategy and translate that into future proof technology solutions
  • Extract business requirements from business stakeholders & build out functional/technical requirements
  • Use JIRA to write user stories and support project execution alongside Product owners, BSAs, developers, and QA team members
  • Work with development, QA, and production support teams to communicate, verify, test, and deploy the desired functionality changes
  • Work with the business users to demonstrate system changes to validate all relevant business needs are addressed
  • Manage multiple competing priorities through effective organization and communication

Required Skills:

  • 5+ years of relevant work experience with heavy focus in Salesforce.com administration and configuration
  • Advanced in end-to-end Salesforce.com implementation - including building and updating custom objects, crafting custom fields, user profiles, formulas, validation rules, workflows, and approval processes
  • Experience programming in Apex or Java is a plus
  • Highly experienced within Agile & SCRUM environment as a Product Owner and as a contributing SCRUM team member
  • Proven and capable program & project manager
  • Experienced with understanding business needs and translating requirements into technical solutions
  • Capable of prioritizing tasks and leading multiple projects effectively
  • Solid grasp of data flows and Integrations to Salesforce and other custom systems

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don't just accept difference - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

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An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Netowrk Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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