A Senior Application Monitoring Engineer on the Global Platform Engineering for Monitoring team is responsible for supporting multiple applications and technologies to deliver exceptional levels of monitoring service to Ensono and our service provider clients with an emphasis on web and application monitoring.  The Senior Application Monitoring Engineer is expected to be a subject matter expert in at least two of our key technologies, one of which needs to be in Application Monitoring, and take responsibility for duties including internal project leadership, upgrade and deployment planning, mentoring team members, training others on the use and functions of the technology and support sales and leadership as appropriate to retain or expand use of the technology as a billable service. 
 

A Senior Application Monitoring Engineer on the Global Platform Engineering for Monitoring team is responsible for supporting multiple applications and technologies to deliver exceptional levels of monitoring service to Ensono and our service provider clients with an emphasis on web and application monitoring. 

Additionally, the Senior Application Monitoring Engineer is expected to be a subject matter expert in at least two of our key technologies and take on duties like upgrade and deployment planning, mentoring team members, training others on the use and functions of the technology and support sales and leadership as appropriate to retain or expand use of the technology as a billable service. 

The individual will provide product support and escalation support to the clients and teams supporting those clients.  The individual will perform regular upgrades and maintenance of the applications in the environment and work within the teams to create or improve monitoring solutions.  The individual is also responsible for communication to the end users, internal documentation and ticket management.  The individual will be responsible to lead technical projects.

The technology to be supported will change with the business needs of the company.  The current technology that is in scope for the team includes:

• Application Monitoring
  • BMC TrueSight Application Visibility (AVP)
• Infrastructure Monitoring
  • BMC Patrol
  • BMC TrueSight Infrastructure Manager (TSIM)
  • BMC TrueSight Smart Reporting / Yellowfin
  • Entuity Network Analyzer for TrueSight

DUTIES AND RESPONSIBILITIES:

• Work load management between multiple clients and projects
• Fully functional and self-directed member of the team
• Work on and own responsibility for high complexity assignments
• Own, work on, lead others and or provide review and oversight on multiple low complexity assignments
• Assume role of SME (Subject Matter Expert) on one or more products and take on extra duties related to those products. 
  • Web / URL / Application Monitoring
  • BMC Smart Reporting and MS SQL management
• See beyond simple requests and address under-lying business needs where possible
• Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines.
• Analyze client team requests to solve short and long term technical issues and needs.
• Engineer solutions to meet company’s SLA's and client expectations.
• Monitor and lead tuning applications in the environment through project initiatives, enhancements and integration.
• Perform upgrades of the applications in the shared or client dedicated environments.
• Mentors others with less experience.
• Apply monthly upgrades and delegate tasks as appropriate.    
• Work with team members to create and maintain documentation for all production environments and review regularly.                       
• Engage with team to plan and document design changes and review with client prior to installation.
• Ensure all deployments maintain all required privacy and security requirements for compliance.