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Senior Architect

| Chicago

Position Details:

The Senior Architect is responsible for the development of the overall vision that underlies the projected solution and transforms that vision through execution into the solution. This role will become involved with a project at the time of inception and in developing the initial requirements. They then remain involved throughout the balance of the project.  They are an expert in many categories and should have hands-on experience in multiple industries and across several disciplines. Ideally should have experience of architecting within Public and Hybrid Cloud environments (AWS ideally).  They can master a variety of hardware platforms including AWS, distributed platforms, desktops, and mobile devices. Akin to that they should also possess skill and understanding of a variety of Operating Systems. A broad and deep understanding of Databases is also required.  They work very closely with developers to ensure proper implementation and are the link between the needs of the organization and the developers, often acting as the bridge between Enterprise Architects and Application Architects.



  • Provides overall technical leadership for end-to-end BSS/OSS enterprise architecture solutions, including integration with partner/third party components
  • Prime technical leader of all technical aspects of the solution architecture, defines components for design and development and identifies skills/resources required to develop:
  • Ensures compliance to principles of quality assurance
  • Follows and promotes the agreed Best Practices and their supporting documentation
  • Acts as trusted advisor for the customer for design considerations
  • Proactively prevents and resolves technical issues to avoid escalation
  • Ensures technical viability of solutions as defined in the Statement of Work and subsequent change requests
  • Provides leadership of the project technical teams through the design, build, test, and delivery process Coaches and mentors other architects to build on products and industry knowledge
  • Reviews and approves estimates for technical tasks as developed by mentored architects
  • As SME, assists with significant sales opportunities
  • Provides feedback to the product development organization for improvements, market trends, and product issues
  • Assists and guides the customer in developing requirements
  • Provides technical task identification; work estimates and skills required to assist other Architect, the PM and RM with task scheduling and resource requests
  • Supports the Agile teams to keep deliverables on target and on time
  • Assists with technical customer interactions from kick off through to SIT & UAT
  • Provides feedback to the product development organization for improvements, market trends, and product issues
  • Take ownership of a particular solution offering
  • Develop and execute a solution strategy and business plan that support product growth if and when required
  • Shape, design, and plan specific service lines in product area
  • Spearhead product marketing and product development if and when required
  • Manages a team of direct reports who drive service lines in the solution area
  • Assists staffing coordinators who define project team requirements for projects in solution area
  • Work with Delivery Services Director to define overall recruiting needs and expertise in solution area
  • Work with Director of Delivery Services to establish professional development needs for practitioners in solution area
  • Mentor and guide more junior architects and technical resources



  • Bachelor Degree or Diploma in Information Technology, Computer Science, Engineering (Telecommunications) or Business (with major in Computing)
  • Minimum 10 years software development and application implementation experience – ideally within an Enterprise Environment
  • Act as visionary and strategist for solution from end to end
  • Expertise in identifying and translating system requirements into software design documentation
  • Highly developed skills in providing end to end solution and design details
  • Senior design experience in database applications
  • Experience in implementing technologically complex Projects
  • Good interpersonal skills in terms of both oral and written communication and presentation with prospects and the customer
  • Ability to identify and highlight technical risks
  • Strong design skills with ability to document the designs
  • Highly developed analytical problem-solving skills to identify and diagnose complex problems that require complex methods or theories
  • Highly developed communication skills to influence and gain cooperation amongst team members
  • Experience on multiple Hardware and Software Environments and be comfortable with complex heterogeneous systems environments
  • Some experience with working with Agile teams
  • Telecommunications industry experience and related product knowledge would be an advantage
  • Project Management experience/skills an advantage
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With world class museums, shopping, and attractions, it's easy to see why our neck of the woods was the #2 most visited place in the US in 2017.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor


What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Chicago office building provides an on-site gym.
Retirement & Stock Options Benefits
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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