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Senior Manager Quality Engineering

| North Suburbs

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

You have the ability to thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity.

Our Business Technology organization seeks a talented, enthusiastic and proactive individual who will be responsible for managing the Performance & Integration Testing of our Authorizations and Commercial Payments products within our SAFe Agile Release Trains.

In collaboration with the Software Engineering and Product Teams, the Senior Quality Engineering Manager will own and drive the delivery of high quality features to our customers.

The individual will be required to foster collaboration and provide thought leadership while contributing to core products for the department. Will act as a coach and mentor to team members, setting and helping each individual execute against a personal development plan. Be a champion of Agile and Lean practices, reinforcing positive team behaviors and enabling teams to solve their own issues which improves team performance over time. Also be responsible for developing and managing a test automation framework for technologies and data security. Partner with technology teams identifying the appropriate frameworks. Communicate the team’s goals and objectives to test teams.

Responsibilities:

Reinforces positive team behaviors and corrects issues:

  • Acts as a champion of agile and Lean methodologies within and outside team
  • Participates in key ceremonies to observe, encourage and influence team members in behaviors based on Agile and Lean methodologies
  • Synthesizes behavioral wins and challenges and comes up with pro-active strategies to reinforce or remediate (e.g. using team barometer)

Ensures individual team member development goals are met:

  • Creates tailored plans for each team member’s personal development and skill building
  • Encourages and supports team members to lead communities of practice on specific topics

Identifies and solves systemic/structural problems to create high-performing teams:

  • Identifies problems impacting multiple teams and assumes ownership of solution
  • Identifies areas with skill gaps that need to be addressed and comes up with plan to remediate including hiring, balancing skill sets and training team members
  • Helps teams route delivery related issues and blockers to the appropriate forums and participants
  • Uses observations and available Scrum team metrics (e.g. burnup/down chart; enhanced velocity chart; cycle and lead time) to identify and help drive resolution for systemic issues and patterns within an individual team and across teams

Owns and supports systems within Value Stream (or as assigned). Manage ongoing Release Train Operations:

  • Coach team in quality code behaviors and set goals for quality
  • Support Production readiness and impacting incidents and follow through on resolution to avoid future incidents

Additional Responsibilities:

  • Identifies the business need to implement and enhance tools.
  • Sets expectations with the business and establishes service-level agreements. Assists in the escalation and resolution of issues.
  • Analyses metrics to identify and implement improvements to defined processes and procedures.
  • Identifies quality improvement initiatives and enhances open source-based tools.
  • Manages a team including hiring, performance, and development decisions.
  • Responsible for developing and managing a test automation framework for technologies and data security. Partners with technology teams to identify the appropriate frameworks. Communicates the team’s goals and objectives to test teams.

Our Tech Stack:

  • Jenkins, GitHub, Nexus, Chef, Ansible, Hygieia
  • PCF, Linux, Vmware
  • Cucumber, Java, Junit, WireMock
  • CI/CD Pipeline Automation using Jenkins

#LI-MF1

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor’s Degree in Computer Science, Information Technology, or related field
  • 6+ years of experience in Leading enterprise-scale Quality Engineering activities within the Financial Services industry, focused on identifying open source tool sets and adopting it for enterprise usage, or related field
  • In lieu of a degree, 8+ years of experience in Leading enterprise-scale Quality Engineering activities within the Financial Services industry, focused on identifying open source tool sets and adopting it for enterprise usage, or related field

Preferred Qualifications

If we had our say, we’d also look for:

  • Master’s Degree in Computer Science, Information Technology, or related field
  • 6+ years of Leading enterprise-scale Quality Engineering activities within the Financial Services industry, focused on identifying open source tool sets and adopting it for enterprise usage, or related field
  • 6+ years of experience in a test management role within Payments domain
  • Effective verbal and written communication skills
  • Self-motivated, Team motivator and Team player
  • Awareness of emerging trends in software engineering
  • Belief that empowered individuals make great teammates
  • Applied knowledge of Agile Scrum and SAFe.
  • Solid understanding of Distributed application infrastructure.
  • Exposure to modern software testing practices including but not restricted to Test Automation, Test First, TDD, ATDD and BDD.

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

So, what are you waiting for? Apply today!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
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