222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up firm, but we act like one.

From day one, our people can make a definitive personal impact for their clients and their careers.  We seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our Performance Services team executes our “run” offering on behalf of our clients.  We are a team of enthusiasts always focused on improving our execution and our client’s performance.

Think you're up to the challenge?
West Monroe Partners is currently seeking a Senior Enterprise Messaging Administrator to support West Monroe Partners Performance Services clients. West Monroe Partners has both local and remote clients that need operations support and project-based services for their local and hosted infrastructure. The Senior Engineer will provide escalated support and operational maintenance to client environments, including Office 365.  This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology.

Qualifications:

Demonstrated understanding of cloud technology infrastructure and applications.  Capable of responding to client questions, providing operational maintenance, performing upgrades and troubleshooting issues. Individuals will be contributing to client satisfaction by providing clients with timely and responsive services and work products.

Specific skills include, but are not limited to, the ability to:

• Analyze each client's specific request and determine the underlying problem and recommend proper solution.
• Serve as the L3 escalation point for the West Monroe Partners Network Operations Center (NOC) and Tier 2 support engineers for questions and complex issue resolution
• Strong communication skills to be able to work with clients and assist non-technical users with troubleshooting remotely.
• Experience in Windows based Collaboration Services. Technologies include Microsoft Lync, Office 365, Exchange (2003, 2007, 2010, 2012), Active Directory, and Federation Services
• Experience with Microsoft Lync Voice technologies including integration with gateway devices (Audiocodes, NET, etc.) is preferred
• Experience designing and deploying Azure environments
• Experience with support and administration of environments with high-availability and disaster recovery technologies
• Preference for background and knowledge in operating and maintain Windows servers on a virtualized environment (VMWare).

 Requirements:

• Bachelor’s degree in Computer Science, MIS, or equivalent required
• 4+ years of similar work experience in a client facing role
• Experience managing multiple technology projects simultaneously
• Excellent organizational, verbal and written communication skills
• Microsoft (MCP, MCSA) certifications preferred