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Senior Salesforce Administrator


Senior Salesforce Administrator
222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. We are a team of enthusiasts always focused on improving our execution and our client’s performance. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?
West Monroe Partners is seeking a Senior Salesforce Administrato r to join the Internal IT team dedicated to support West Monroe Partner’s environment. As part of the West Monroe Partners Salesforce Platform team this person will be responsible for supporting our Salesforce.com production and multi-sandbox environments. This includes developing, testing, deploying and aid as well as champion changes to our meet dynamic business requirements. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

Requirements
* Serve as primary system administrator for the Salesforce.com environment of ~ 1200 users with carrying licenses and rights/capabilities
* Salesforce Certified Administrator or Salesforce Certified Advanced Administrator (Saleforce.com Admin (ADM201 and ADM211)
* Extensive knowledge of Salesforce security controls, permission sets, and sharing settings, as well as workflows, field updates, process builder, email templates, data loader, managed packages, etc.
* Strong knowledge of Salescloud and Pardot needed
* Advanced knowledge of Microsoft Office products, particularly Excel
* Knowledge of Kimble or another PSAs
* Knowledge of Qualtrics
* Highly accurate with meticulous attention to detail

Responsibilities
* Perform administrator functions including user management, profiles and roles setup, permissions, assignment rules, queues, license management, and capacity and storage management and other governance aspects
* Create and customize objects, workflows, record types, page layouts, fields (including advanced formulas and lookups), apps, tabs, profiles, security, and approval processes
* Ensure data integrity; experience with data manipulation, cleaning, and de-duplication
* Ensure standards for data quality and integrity between systems are developed in accordance with best practices
* Participate in cross-functional teams that address strategic business issues
* Keeping abreast of new Salesforce features and functionality and provide recommendations
* Assisting with the review, testing and deployment of Salesforce seasonal releases
* Gather, review, analyze and document business systems and user requirements
* Work directly with business users to ensure understanding and effectiveness of systems design
* Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes

Skills
* Strong understanding of Salesforce.com best practices and functionality
* Excellent written and oral skills is a must
* Excellent problem-solving capabilities; a creative and analytical thinker
* Strong project manager, capable of juggling multiple projects involving various end users, meeting deadlines and proactively communicating status update
* Self-starter, with proven ability to multi-task in a highly visible role
* Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
* Demonstrates calm under pressure, is a proactive contributor with an eagerness to learn
* Ability to thrive in a fast-paced, dynamic work environment
* Previous experience working in a SCRUM or agile environment required
* Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
* Education:  College degree or equivalent is preferred for employment

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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