Senior Salesforce Advisor / Developer

Senior Salesforce Advisor / Developer

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a startoup consulting firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you.

Customer Experience Consultant
West Monroe Partners is seeking an Senior Technical Consultant (CRM) for our Customer Experience Practice. Savvy organizations know that success isn’t about getting the most customers. It’s about keeping the right ones. As Customer Experience Consultants, we help these organizations retain and gain valuable customers. Successful consultants have the ability to pair technical knowledge of customer systems and data with strong business acumen. Customer Experience Consultants need the skills to relate and work effectively with a wide range of individuals ranging from technical developers to contact center representatives to C-Level executives.

Your specific responsibilities may include:
* Assist in the development in customer experience Strategies.
- Diagnose current customer experience offerings
- Provide customer profiling assessments and user personas
- Map customer journey and assess effort
- Conduct visioning sessions and create future state roadmaps
* Assist in the development of digital offerings, both externally and internally.
- Assist in requirements gathering
- Portal solutions
- Intranet sites
- Collaborative knowledge and document management
- Conduct user acceptance testing
* Assist in the development and implementation of customer relationship management solutions, namely Salesforce.com.
- Assist in requirements gathering
- Salesforce.com configuration
- Assist in creating materials and executing training sessions
- Conduct user acceptance testing
* Provide high performance contact center strategies and solutions.
- Process optimization
- Technology enhancements and upgrades
- Implementation of new contact solutions
- Facilitate training and knowledge transfer for new systems and processes

We are seeking highly motivated individuals who are:
- Able to efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
- Problem-solvers with natural innovative and analytical skills
- Excellent leaders with strong communication (written and oral), interpersonal and organizational skil ls
- Upbeat, friendly, motivated and positive team builders

Qualifications:
* Bachelor’s degree
* Minimum major GPA of 3.00
* Track record of outstanding academic performance in one of the following preferred majors:
- Business Management
- Marketing
- Design
- Information Systems

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.
 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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