Senior Salesforce Advisor/Developer at West Monroe

| Chicago
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West Monroe isn’t a start-up consulting firm, but we act like one.

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries.

West Monroe’s OneCX Approach

At West Monroe Partners, we collaborate across practices and offerings. Within our Customer Experience (CX) practice, we take a OneCX approach by delivering offerings to our clients that are not built in a silo, but are more transformational across teams and capabilities. CX team members get the opportunity to transform our client's customer experience journey through multi-disciplinary solutions including High Performance Contact Center, Salesforce (CRM), and Strategy. As a new hire, you’ll gain exposure to other non-core areas within CX, while continuing to build depth and expertise within your specialty.

Think you're up for the challenge?

West Monroe Partners is seeking an Senior Technical Consultant (CRM) for our Customer Experience Practice. Savvy organizations know that success isn’t about getting the most customers. It’s about keeping the right ones. As Customer Experience Consultants, we help these organizations retain and gain valuable customers. Successful consultants have the ability to pair technical knowledge of customer systems and data with strong business acumen. Customer Experience Consultants need the skills to relate and work effectively with a wide range of individuals ranging from technical developers to contact center representatives to C-Level executives.

Your specific responsibilities may include:

Assist in the development in customer experience Strategies.

  • Diagnose current customer experience offerings
  • Provide customer profiling assessments and user personas
  • Map customer journey and assess effort
  • Conduct visioning sessions and create future state roadmaps

Assist in the development of digital offerings, both externally and internally.

  • Assist in requirements gathering
  • Portal solutions
  • Intranet sites
  • Collaborative knowledge and document management
  • Conduct user acceptance testing

Assist in the development and implementation of customer relationship management solutions, namely Salesforce.com.

  • Assist in requirements gathering
  • Salesforce.com configuration
  • Assist in creating materials and executing training sessions
  • Conduct user acceptance testing

Provide high performance contact center strategies and solutions.

  • Process optimization
  • Technology enhancements and upgrades
  • Implementation of new contact solutions
  • Facilitate training and knowledge transfer for new systems and processes

We are seeking highly motivated individuals who are:

  • Able to efficiently manage multiple tasks and contribute in a fast-paced, team-oriented environment
  • Problem-solvers with natural innovative and analytical skills
  • Excellent leaders with strong communication (written and oral), interpersonal and organizational skills
  • Upbeat, friendly, motivated and positive team builders

Qualifications:

  • Bachelor’s degree
  • Minimum major GPA of 3.00
  • Track record of outstanding academic performancein one of the following preferred majors:
    • Business Management
    • Marketing
    • Design
    • Information Systems

So, if you’re looking for an opportunity to flex your technical muscles in a high-energy, team-oriented environment where you own your career, we’d love to hear from you.

Think you’ve got what it takes? Join our team and make us better.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

311 W. Monroe Street, Chicago, IL 60606

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Manager, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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