Senior Site Reliability Engineer, Observability at Cisco Meraki

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The Meraki cloud serves millions of customer devices from 8 datacentres around the world. As a Senior Site Reliability Engineer on the Observability team you will be responsible for designing useful, scalable and secure monitoring systems that make sure we stay online. You’re passionate about data, and about using automation to raise the bar.

You will lead the design, development and operational aspects of the monitoring, log/event collection, and metric processing systems which support our private cloud. We believe in automating manual tasks with the right tools.

As SREs at Meraki we are responsible for building and scaling the cloud that supports millions of Meraki devices across the world. Meraki’s customer base has grown by a factor of 2-3 every year, serving more than 4 billion HTTP requests per day across six datacentres. Our customers depend on our products to run their critical infrastructure of network switches, security appliances, wireless APs and security cameras. We embrace the *nix way, automate away tedious tasks and build infrastructure as code.

Example projects of a Senior Site Reliability Engineer (Observability):

  • Lead the discussion around our Graphite architecture to handle the next five years of metric growth.

  • Design and build ElasticSearch clusters holding 10-1000TB of data, for a variety of use cases.

  • Gather requirements, design and build an alerting system that allows developers to construct alerts - from multiple data sources and alerting workflows.

  • Develop comprehensive meta-monitoring tools that provide new insights into our complex event and metric pipelines.

  • Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging and event processing systems.

  • Automate cluster scaling so monitoring resources can be requested and automatically deployed.

You are an ideal candidate if you:

  • Have 6+ years experience designing, deploying and operating mid to large scale enterprise or cloud environments.

  • Have 3+ years experience scripting or coding with languages like Ruby, Scala, Python, or Bash.

  • Fearlessly dive into other people's source code to solve a problem.

  • Know your way around *nix systems. We run Debian.

  • Consult with other teams on how they can better monitor their service. Evangelize best practice.

  • You automate all the things.

  • You care about and empathise with the customer experience. You have experience supporting an externally-facing production environment, ideally in a team that follows the sun.

  • Bonus points for experience with: ElasticSearch, Logstash, Kibana, Graphite, Grafana, statsd, collectd, Snowflake, Ansible, Ruby.

Keywords: Observability, Monitoring, SRE, Site Reliability Engineering, DevOps, ElasticSearch, Logstash, Kibana, ELK, Grafana, Graphite, statsd, collectd, Snowflake, Ansible, Ruby.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

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We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why


An Insider's view of Cisco Meraki

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.


Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.


Netowrk Support Manager

What are Cisco Meraki Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance, Subsidized child care.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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