Senior Site Reliability Engineer

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Location:Chicago HQ (preferred) / US

Phenix is seeking an experienced Site Reliability Engineer who will be responsible for services related to availability, latency, efficiency, change management, monitoring, emergency response, and capacity planning as they relate to our large scale distributed real-time network. As a member of the Phenix team, you will be building the future of video communications.

We Are Looking For Someone Who:

  • Is experienced in areas such as automating infrastructure monitoring, release engineering, and continuous delivery
  • Has developed automated processes in support of the availability, performance, security, and maintainability of 24/7 systems
  • Understands the inherent tradeoff between frequently delivering features to customers and operating a reliable system
  • Has a passion for system-wide continuous improvement
  • Operates at a high level of effectiveness in a fast-paced startup environment


  • Proactively manage the risk associated with feature delivery
  • Develop service level objectives and determine indicators for platform reliability
  • Reduce the toil of standard operating procedures through automation
  • Participate in system design discussions, platform management, and capacity planning
  • Designs and conducts load tests and analyzes the results to better understand the limits of our system and how it performs under load
  • Improve our ability to monitor indicators for platform reliability and performance
  • Manage software releases from planning stage, through certification in staging, to production release across global PoPs, coordinating with Engineering and Product teams
  • Lead operational incident response team
  • Troubleshoot incidents through analysis of system logs
  • Contribute to Root Cause Analysis (RCA) investigations
  • Contribute to operations playbooks and documentation
  • Communicate clearly and openly with internal stakeholders regarding progress, roadblocks, and timelines


  • MS/BS. Computer Science or a related technical degree preferred
  • 4+ years of experience as Site Reliability and/or DevOps Engineer
  • Experience with high level languages, such as Python, C/C++, and/or JavaScript
  • Experience with the bash scripting language
  • Experience with SQL database queries
  • Experience managing container-based apps using Docker
  • Experience with git
  • Experience with large scale cloud-based operations
  • Experience with build management technologies
  • Experience using CI/CD server technologies
  • Experience with test-driven development
  • Strong problem solving ability
  • Ability to troubleshoot issues in complex distributed software environments
  • Relentless focus on results and details

Bonus Points:

  • Familiarity with video streaming: WebRTC, RTP, RTMP, HLS, DASH
  • Experience with mobile audio/video development
  • Experience integrating with Slack
  • Familiarity with HTML5
  • Familiarity with Node.js


  • Competitive benefits package
  • Collaborating with and learning from a world class team of business professionals and technologists
  • Working with a global and diverse customer base
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Technology we use

  • Engineering
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • Node.jsLanguages
    • SalesforceCRM


Our newly renovated HQ is located in the Loop downtown Chicago. We are surrounded by restaurants and an easy walk to the metro, subway and bus stops.

An Insider's view of Phenix Real Time Solutions

How would you describe the company’s work-life balance?

Work life balance is very important to our company. While everyone works very hard for the vision of our company, we want our team to enjoy their much deserved time off. We strongly believe and provide an unlimited paid time off policy.

Ada Gjepali

Office Manager

What makes someone successful on your team?

Our team members are successful because of their unmatched work ethic and willingness to go the extra mile for their colleagues. We are a small but mighty team accomplishing the technical feats equivalent to a large tech company. I’m proud to be part of a team that gives 110%.

Kyle Bank

Chief Operating Officer

How do your team's ideas influence the company's direction?

We have a relatively flat organizational structure, and pride ourselves on communication. Every team member feels comfortable raising issues with or making suggestions to executive management, and in turn, executive management wants to hear from everyone as to how we can improve how we operate for the benefit of our employees and our clients.

Roy Reichbach


What is your vision for the company?

Boundless human connections. We want to be the "go-to" provider for interactive broadcasting.

Stefan Birrer

Co-Founder & Chief Software Architect

What are Phenix Real Time Solutions Perks + Benefits

Phenix Real Time Solutions Benefits Overview

Competitive benefits package
Collaborate and learn from a world class team of business professionals and technologists
Work with a global and diverse customer base

Friends outside of work
Eat lunch together
Intracompany committees
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Some Meals Provided
We provide free lunch on Wednesdays ordering in from a rotating list of restaurants.
Happy Hours
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Mentorship program
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