ABOUT US:

We build tools for 100+ brands and retailers in the ecommerce space that help them offer free two-day shipping, same-day delivery, and product expansion into new marketplaces -- keeping them several steps ahead of the curve in a rapidly changing industry.

We are a purpose and culture driven organization that prides ourselves on connectivity, equality, diversity and inclusion. We are committed to our people as a service-oriented company as our people are at the heart of everything we do.

We are Headquartered in Chicago, with offices in New York, Conshohocken, PA (Philly area), and Krakow, Poland and we operate as a subsidiary of FedEx Services.

ABOUT THE ROLE:

As a Site Reliability Engineer at Shoprunner, you’ll be responsible for enabling the smooth transition of software from our product development teams to our cloud-based operating infrastructure residing in AWS, Azure and GCP. You will also be enabling teams to complete the feedback loop by observing and effectively reacting to how their services are operating. You will be collaborating across the development, operations, and product organization to deliver platforms and services that help drive business value to the entire organization. As a Site Reliability Engineer at ShopRunner writing code, implementing configuration, automation tools, deploying scalable platforms and services, and maintaining a 24x7 e-commerce site will be part of your daily responsibilities.

The team is based in our Chicago, IL office but includes members from our Conshohocken, PA and Krakow, Poland offices and fully remote team members. This role is US Based only but open to any of our US offices or fully remote. From time to time there will be limited travel to our offices as the need arises.

ABOUT WHAT YOU’LL DO:

• Help teams eliminate toil and allow those teams to focus on generating value for the company
• Write code that helps developers generate value using Terraform Modules, Github Actions, ChatOps, Spinnaker, CLI tools, etc.
• Work with teams to set SLOs and help them implement monitoring & observability to meet these SLOs
• Automate operations such as helping developers improve PR process, CI/CD and other operational tasks
• Solving issues that cut across the entire organization
• Write, update, and encourage the use of documentation
• Be available to answer questions and use this to find ways to improve our work

ABOUT WHAT WE’RE LOOKING FOR:

• Developer first mindset, we are building software not administering systems
• Enjoys helping people and answering questions
• Experience with Linux systems especially in the context of containerization (i.e. Docker)
• Strong background with programming languages like Python, JavaScript, Go, or Ruby
• Logging, Monitors, Metrics & Tracing (monitoring & observability)
• Strong background with Terraform and/or other IaC tools
• Experience setting up and managing CI/CD processes
• Read the Google SRE books and wants to implement them

NICE TO HAVE:

• Experience with managing and running production workloads on Kubernetes
• Experience with Open Policy Agent
• Experience using and writing Github Actions
• Experience with Azure, AWS and/or GCP
• OSS contributions