Enova
Chicago, IL
Hybrid

Senior Site Reliability Engineer

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The health and safety of Enova’s employees is our number one priority.  Enova has not yet determined a return to office date, but will require all employees to be fully vaccinated for COVID-19 before such date.  Proof of vaccination will be required.  Enova will consider exceptions to this policy on a case-by-case basis for those who need accommodation due to medical reasons or sincerely-held religious beliefs or practices.

Shift Schedule: 9am-5pm (Monday-Friday)

What you’ll be doing:
As a Senior Site Reliability engineer, you will design and implement solutions that ensure the reliability, performance, and stability of the platforms and services that Enova runs and owns. Your work will support a culture of collaboration and ownership, which helps teams deliver software reliably and at scale. You will work across IT, Software Engineering, and Product teams to resolve escalated operational issues, as well as lead strategic projects and build creative solutions. You will also understand how our systems and applications relate holistically in order to prevent, solve and manage open-ended problems from defining Service Level Indicators to investigating the contributing factors of a major incident. 

Your core priorities will be to:

  • Troubleshoot escalated and major incidents, propose solutions, balance business needs vs. technical constraints, ensure quality, and drive results.
  • Design, implement and manage initiatives to optimize technology operations, focusing on problem-solving, risk mitigation, and customer experience.
  • Assist and advise Tech teams on investigations, training, process improvements, reporting/tracking, and production readiness reviews.
  • Collect data, perform trend analysis, identify potential high-risk areas, prioritize and execute projects.
  • Mentor junior team members.

 We’re excited about you if you have:

  • Experience with DevOps as a culture.
  • Advanced technical knowledge with object-oriented programming languages such as Ruby, Python, Java, or Go, and PostgreSQL.
  • Strong troubleshooting skills and the ability to translate ambiguous problems into solutions.
  • Understanding of web services, databases, networking protocols, and configuration languages such as Chef or Terraform. 
  • Experience with monitoring/hosting/analysis of any web-transaction based environment and delivering financial services through the Internet (At Enova, we primarily work with StatsD/Graphite, DataDog, Splunk, Cloudwatch).
  • Previous e-commerce experience and knowledge of AWS Services is a plus!

About our Site Reliability Engineering team:
The SRE team is uniquely positioned as the champion and guardian of Technology’s operational excellence at Enova, ensuring all business-critical systems and processes are functioning correctly (available and performant) for successful enterprise operations. This team is part of the TechOps organization which sits in the Chicago office. The SRE team has great exposure to many departments and technologies at Enova allowing for involvement in varied and diverse technology initiatives.

About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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