Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Hybrid

Senior Remote ServiceNow System Software Engineer

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

Works on moderately complex, less clearly-defined projects with periodic review of output. Applies intermediate level knowledge of established systems software development principles and best practices to identify problems that are not immediately apparent in existing processes/systems, analyzes the problems, and develops appropriate solutions. The job is a specialized area of software engineering/programming focused on software that operates/controls computer hardware and provides a platform for running end user applications. Develops and/or modifies systems software for internal use, conducts requirements gathering and analysis, writes code using lower-level assembly languages and/or higher-level languages, and translates/compiles into machine language for use on specific hardware. Supports software testing, deployment, and maintenance activities by correcting programming errors and coding software enhancements.

Senior Software Engineers are expected to have a fundamental level of the ServiceNow Platform and systems software development principles and best practices to independently resolve problems and make major changes to existing processes/systems.

Major Responsibilities

  • Designs and tests vended software and non-vended solutions.
  • Consults with customer base to gather requirements for solution set
  • Supports and maintains software installations and hardware systems - lifecycle management, change management, request management and incident management.
  • Works closely with plan, build, run and cloud infrastructure teams to support key business applications. Works closely with senior staff for process improvements and automation opportunities.
  • Works autonomously and with Associate/Software engineers to support and maintain products the team is responsible for by ensuring availability of all tools and completing customer requests
  • Actively participates in agile team and ceremonies.
  • Works with other product teams to complete project activities, such as Infrastructure, Architecture and Database teams.
  • Adheres to regulatory, PDP, Change Management and Internet Department processes and standards, ensuring all projects are compliant.
  • Document software and perform related duties as assigned or requested.
  • Actively contribute to best practices to support a strong software architecture.
  • Reduces occurrence of vulnerabilities through proper secure coding practices and having a "Security First" Mindset.
  • Follows proper handling of sensitive data per security guidelines.
  • Identifies and executes opportunities to leverage agile/iterative/lean processes to deliver projects faster.
  • Proposes ideas to better position our applications to support future business and technology initiatives. 
  • Incorporates and supports new technology/frameworks to support our continuous integration efforts. 
  • Gathers requirements and builds automation/monitoring workflows to eliminate manual work and ensure availability of all applications
  • Participates in rotational on call and pager activities
  • Actively engages in continuous professional development plan

Qualifications You’ll Need

The Basics:

  • Bachelor's degree in information technology or Information Security
  • 2+ years of experience in Vended Software Support, Operating Systems, Software Support, Networking, or related experience
  • In lieu of degree, 4+ years of experience in Vended Software Support, Operating Systems, Software Support, Networking, or related experience

Bonus Points If You Have:

  • 2 years of ServiceNow development experience, including Application UI, workflows, notifications, SLAs and Service Catalog forms
  • Experience with design, development, deployment, and maintenance of secure integrations using REST, JSON, XML, HTTP, SOAP, OAuth, or OpenID Connect.
  • Experience with IT integration services and reporting tools.
  • Ability to build or modify scripts using JavaScript (MVC: Angular, React, Vue), Angular JS, .NET, HTML or other languages as necessary
  • Experience with RDBMS: MySQL/MariaDB, Postgres
  • Excellent analytical and problem-solving skills
  • Advanced oral, written and presentation communications including the ability to present technical information in a way that non-technical audiences will understand
  • Experience with multiple ServiceNow platform products desired
  • Experience with Agile delivery methodologies
  • Experience with ITIL methodology #LI-BG1 #Remote 

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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