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Senior Telecommunications Engineer

Position Purpose

The Sr. Telecom Engineer will ensure the integrity and stability of all enterprise telecommunications based systems. This will be achieved through taking a lead position in the installation, configuration, monitoring, maintaining, and supporting all telecommunications services. They will offer internal teams and departments consultative support to leverage telecommunications technology, improve business processes, and implement solutions.

The Sr. Telecom Engineer is also responsible for designing and implementing new processes and best practices for both the day-to-day use and administration of these systems. They will draw out, analyze, document, validate, and sometimes complete project requirements. They will demonstrate their strong documentation, communication, and analysis skills by creating action plans, forming strong business relationships, and influencing the direction of projects to ensure a positive and satisfactory result from all parties.

Success in this role requires technical knowledge and experience, organizational skills, and an eagerness to do whatever it takes to get the job done effectively and efficiently while continually challenging and improving the status quo.

Essential Position Functions 

Principal Accountability | Support / Telecom Administration

  • Design, configure, and monitor telecom equipment in a redundant environment with failover
  • Schedule and perform system maintenance to maximize the efficiency of IT efforts
  • Provide technical support and coordination with the IT Service Desk and Infrastructure teams to solve technical and operational issues
  • Evaluate usage of current communications feature sets and available upgrades and configuration changes
  • Work with internal business teams to design and improve call flows to improve the experience of our internal customers and measure the performance of internal employees
  • Monitor the performance and efficacy of current user and group configurations and create action plans to address failures, degradation and inconsistencies
  • Create best practices and deliver instruction on basic administration to the IT Service Desk
  • Research new technologies and best practices
  • Be available to travel to remote locations and work outside standard business hours
  • Provide support on a 24x7 basis as required

Principle Accountability | Communication

  • Present with an approachable style and make the effort to put others at ease
  • Demonstrates a strong ability to influence business owners and technical teams
  • Build appropriate rapport and develop constructive and effective relationships with all types of people across the organization
  • Uses diplomacy and tact in dealing with others; demonstrates sensitivity to the interpersonal anxieties of others
  • Distills complex information and presents it in a clear, concise, and logical manner

Principal Accountability | Projects

  • Create comprehensive project plans, including detailed project schedules, communication, and resource plans, as well as risk assessments
  • Lead project meetings and maintain project documentation and collaboration spaces to ensure easy visibility for IT stakeholders and managers
  • Identify and coordinate the necessary internal and external technology resources to complete project activities
  • Track and communicates activity progress to stakeholders, managers, and project leaders; verify that IT deliverables meet stakeholder’s needs
  • Prioritize multiple projects and operational support

Principle Accountability | Vendor Management

  • Manage communications vendor service contracts and their expiry, project engagements, and participate in the evaluation of their performance
  • Procure competitive and appropriate quotations for telecommunications equipment, projects, and services
  • Identify hardware, tools, and consulting services that will ensure Echo’s telecommunications systems meet or exceed the pace of the business growth and development
  • Create and maintain a document repository for current systems, providers, and services

 Principal Accountability | Team Member

  • Open to new ideas and encourages innovative practices amongst peers
  • Practices positive interactions - leans on encouragement in place of judgment.
  • Impresses responsibility on others by displaying ownership in tasks.
  • Acts in the interest of the overall team.
  • Actively works on broadening or adding skills
  • Asks for assistance when problems become challenging
  • Balances best practice decisions with delivering high business value
  • Contributes to the success of the team
  • Able to multi-task in a fast paced, fluid work environment
  • Capable of presenting technical ideas and concepts in business -friendly language
  • Create Knowledge Base articles to document problems and solutions

Position Requirements

  • Undergraduate Degree in Information Technology or related technical discipline or equivalent years of experience
  • Excellent oral and written communication skills including technical documentation skills
  • Willingness to learn new technologies
  • Experience supporting and interacting with multiple IT disciplines, including telecom, networking, systems, and desktop administration
  • Proactive, self-starter able to work with limited supervision and prepared to take responsibility for the role's operations
  • Knowledge of Cisco IOS networking concepts and telecommunications hardware
  • 5+ years experience leading short and long term VOIP telecommunications projects;
    • Experience with Cisco UCM 11, UCCX 11, and Cisco Emergency Responder
    • Administering call reporting and call recording platforms
    • Designing, planning, implementing and support of new and existing distributed call centers
  • 5+ years experience working in analysis of customer (internal or external) needs;
    • Strong customer service focus
    • Project management and prioritization abilities
    • Analytical and problem solving skills
  • Proven track record in working in a fast paced environment

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.


Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.


Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.


Business Architect

What unique initiatives do you have that encourage innovation?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.


Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 700 sales representatives hustling to move over 14,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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