Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Hybrid

Service Reliability Engineer - IHM

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

TITLE: Service Reliability Engineer

DUTIES: DFS Corporate Services LLC seeks Service Reliability Engineer in Riverwoods, IL to maintain Operational Stability and Performance of one or more Critical Business Services used by Discover Customers and Employees. Work with other members of their assigned Value Stream/Product to ensure that the in-scope applications/platforms are meeting performance and stability requirements. Manage Major Incidents to Mitigation/Resolution. Perform Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents. Work with Application Development to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability. Act as the Operations representative in Value Stream/Product planning and prioritization sessions to ensure that Operational needs of assigned applications/platforms are addressed as needed. Hold quarterly Operational Performance Reviews with Value Stream management. Work with other members of their assigned Value Stream/Product to ensure that the Production releases for their in-scope applications/platforms are properly planned and coordinated. Hold Change/Release implementation reviews to ensure thorough and appropriate implementation plans. Provide review and sign-off/approval of change tickets for the assigned Value Stream. Represent the Value Stream in Change Advisory Board Meetings. Participate in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support. Provide information regarding upcoming critical changes to the Value Stream/Product. Ensure that applications/platforms in the Value Stream are Operationally ready for Production. Annual Review of all SOPs/Knowledge Articles. Monitor review for any new Feature launch or other significant change that may impact monitoring. SOP/Knowledge Article review for any new Feature launch or other significant change that may impact support documentation. Training of Command Center and Application 1st level Support on new SOPs, Knowledge Articles, and any other support related needs. Perform Monthly Capacity Analysis of applications/platforms within the Value Stream/Product. Create and Maintain Operationally focused ELK Dashboards for the Value Stream/Product. Responsible for defining the Service Level Objectives, Service Level Indicators & Service Level Agreements for the Product/Value Stream with Product Owner/Product Manager. Promote a risk-aware culture to ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

REQUIREMENTS: Bachelor’s degree in Information Technology, Computer Engineering or related field of study and two (2) years of experience in the job offered or related occupation: creating and managing continuous build, integration, test, and deployment systems; monitoring, alerting, analyzing and troubleshooting large scale distributed systems; designing and architecting operational solutions for managing applications and infrastructure to increase the automation, repeatability, and consistency of operational tasks; enhancing and maintaining complex software components and distributed systems; utilizing technologies, including App-Dynamics, Splunk, Jenkins, Autosys, CA-UIM, Influx/Grafana, Tableau, and Chef.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” No calls. Equal Opportunity Employer/disability/vet.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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